NET Dispatcher (Part-Time)

Galveston County Health District•Texas City, TX

9d•Onsite

About The Position

Galveston County Health District is seeking a customer-focused and detail-oriented part-time EMS NET Dispatcher to support our Galveston Area Ambulance Authority (GAAA) team. In this role, you will coordinate and schedule non-emergency patient transports, maintain accurate records, verify insurance information, and ensure timely communication between hospitals, nursing facilities, and EMS personnel. This position is described in the attached job description.

Requirements

High school diploma or equivalent required
Knowledge of general office procedures and equipment
Strong customer service skills
Excellent written and verbal communication skills
Proficiency with Microsoft Office applications
Ability to prioritize and adjust schedules in a fast-paced environment
Ability to maintain confidentiality and adhere to HIPAA requirements
Valid Texas driver's license or ability to obtain one
Reliable transportation
Must meet immunization, background check, and drug/alcohol screening requirements
Ability to work effectively with diverse populations and community partners
Equivalent combinations of education and experience may be considered

Nice To Haves

One year of experience related to patient care or non-emergency dispatching preferred

Responsibilities

Receive and process requests for non-emergency patient transports
Schedule local and long-distance transports to maximize available resources
Maintain transport logs and collect patient demographic, medical, and insurance information
Monitor ambulance status and coordinate transport activity
Verify insurance information and review patient care reports for documentation compliance
Track dispatch activity using designated software and spreadsheets
Perform quality assurance activities for NET calls in accordance with Medicare requirements
Coordinate with EMS supervisors and outside transport providers as needed
Assist with reports and data collection for advisory groups and stakeholders
Participate in public health emergency response activities when needed
Perform other duties and cross-training assignments as required