Neighborhood Service Specialist

Redwood Living Inc • Brownsburg, IN

4d • Hybrid

About The Position

The Neighborhood Service Specialist plays a critical role in supporting Redwood Neighborhoods by providing hands-on maintenance expertise, operational support, and guidance to on-site teams. This position ensures Neighborhood standards are upheld through preventative maintenance, timely repairs, and effective onboarding of new Service Technicians. The Neighborhood Service Specialist serves as a mobile resource, filling in at neighborhoods experiencing vacancies or increased workload, and works closely with Regional Managers to ensure smooth operations and resident satisfaction.

Requirements

• Respectfulness, trustworthiness, empathy and leadership
• The ability to work under pressure
• Excellent time management skills
• Strong communication skills and general business acumen
• The ability to communicate and interact with employees at all organizational levels
• Proven ability to plan, organize and implement multiple tasks/projects on a concurrent, real-time basis
• Troubleshooting ability
• High School Diploma or GED required
• Universal EPA/HVAC certification is required or the ability to obtain one within 6 months of employment is required
• 3 years relevant work experience required
• Troubleshooting ability
• Computer literacy with experience in Microsoft Office Suite.
• Must be able to use standard office equipment such as computers, cell phones, desk phones, and photocopiers.
• Requires manual dexterity for keyboard use, mobile device use, and general office tasks.
• Must be able to sit, stand, walk, bend, and navigate stairs throughout the workday, including during neighborhood tours or building access needs.
• Must be able to lift, carry, push, or pull items up to 30 pounds, such as marketing materials, small equipment, or office supplies.
• Must be able to safely move throughout indoor units, common areas, and outdoor neighborhood spaces, including uneven surfaces or varying flooring types.
• Punctuality and consistent attendance are essential, and employees must adhere to assigned schedules.
• Must have reliable transportation to attend periodic meetings or respond to occasional onsite needs.

Nice To Haves

• Trade certification preferred
• Supervisory experience preferred

Responsibilities

• Fill in at sites with Service Technician vacancies.
• Onboard and support new Service Technicians as it relates to policy and procedure.
• Perform site inspections under the direction of the Regional Manager and Vice Presidents of Property Operations.
• Obtain bids, interview contractors, conduct follow up and support special projects as assigned.
• Assist current neighborhood teams as needed and directed by the Regional Manager.
• Repair and maintain facilities, buildings, grounds, and equipment at assigned Neighborhood.
• Perform light plumbing, electrical, carpentry, masonry, glazing, painting and drywall tasks.
• Perform minor repairs of plumbing systems, including unclogging drains, fixing toilet issues and minor water line repairs, as well as repairing/replacing water heaters.
• Service kitchen appliances, washers, dryers and garage issues when necessary.
• Prepare vacated apartment homes for release quickly and professionally.
• Direct vendors on repair issues, installation needs and grounds maintenance.
• Plow driveways and roads, as well as shoveling pathways in winter when instructed.
• Respond to resident complaints and concerns in a timely, professional and appropriate manner to ensure the best resident experience possible.
• Repair windows, floors, roadworks, plaster, drywall or other parts of building structures.
• Diagnose mechanical problems and determining how to best fix them.
• Perform routine preventative maintenance to uphold the Redwood brand and resident satisfaction through the efficient, safe and smooth operation of systems and machines.
• Use common hand and power tools, including hammers, saws, drills and wrenches, plus precision measuring instruments and electrical/electronic testing devices.
• Follow all safety standards at all times, without exception.
• Meet with the Neighborhood Manager to review service requests.
• Prioritize daily tasks, ordering parts/supplies as needed.
• Provide emergency maintenance availability for residents when indicated.
• Complete service requests in a timely fashion.
• Perform general cleaning of buildings at neighborhood.
• Attend staff meetings, meetings with supervisor and interact with vendors when needed/assigned.
• Maintain weather log to document snow and ice removal efforts, maintaining records of maintenance performed in all units and common areas.
• Check vendor work for satisfactory completion on a routine basis.
• All other related duties, as assigned

Benefits

• Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers! Visit our website today to learn more and see why Redwood is a great place to work: Redwood Apartment Neighborhoods | Employee Benefits & Perks [http://www.byredwood.com/benefits]

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED