Neighborhood Office Assistant (Convenient Care FLOAT)
About The Position
Responsible for performing multiple day-to-day administrative functions to support the operations of convenient care with emphasis on exceptional Customer Experience. Duties include greeting and checking in/checking out patients, verifying insurance coverage, reviewing patient registration, answering telephones, taking and returning messages, managing flow of virtual waiting room walk-in appointments, and distributing incoming mail. Receives and responds to routine inquiries following established procedures. Serves as a liaison between CRNP providers, MA staff, physician offices, medical facilities, and customers.
Requirements
- High school diploma or GED
- 1 year of experience in a health care organization or an equivalent combination of education and experience
- Excellent communication and customer service skills
- Knowledge of communication procedures
- Typing and computer skills
- Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment
Nice To Haves
- Prior front desk or concierge experience with excellent customer service focus in a healthcare setting or other similar location
- Strong organizational skills, with attention to detail
- Strong written and spoken communication
Responsibilities
- Greeting and checking in/checking out patients
- Verifying insurance coverage
- Reviewing patient registration
- Answering telephones
- Taking and returning messages
- Managing flow of virtual waiting room walk-in appointments
- Distributing incoming mail
- Receiving and responding to routine inquiries following established procedures
- Serving as a liaison between CRNP providers, MA staff, physician offices, medical facilities, and customers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
