Neighborhood Life Skills Manager

Urban Peak Denver•Denver, CO

2d•Onsite

About The Position

Under the supervision of the Program Manager, Life Skills Managers will be responsible for providing direct supervision of youth at Urban Peak Denver shelter and/or housing programs. This includes assisting youth in increasing self-efficacy and reducing risky behavior, ensuring client safety, providing delivery of appropriate and effective program services and maintaining a safe and positive environment. This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

Requirements

Two (2) years of college; OR a high school diploma or equivalent AND six (6+) years of experience in the human services field OR direct experience with homeless or runaway youth.
Able to connect and work effectively with a diverse, resistant street youth population
Exercise discretion and independent judgment, set clear and appropriate boundaries with youth
Knowledge and understanding issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults
Provide services that are trauma informed, appropriate, and effective
Problem solving skills (multi-tasking, assessment, organization and prioritization)
Understanding of the provision of and commitment to trauma informed care
Must be QMAP certified or eligible for QMAP certification
Computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
Must be insurable as a driver on Urban Peak’s auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to pass both federal and state background checks.
Ability to pass pre-employment TB Screening and a pre-employment physical examination.
Provide proof of education (HS Diploma OR Official Transcripts)

Nice To Haves

Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL) preferred but not required.
Lived experience reflective of the youth we serve is encouraged but not required.
Team-oriented and able to coordinate with various departments and staff.

Responsibilities

Supervision of youth in accordance with facility rules and regulations
Crisis intervention
Facilities maintenance
Group facilitation
Promotion of a therapeutic environment
Accurate, timely and consistent data collection, and data entry
Accurately document admission record and record actual services received by clients
Collect and maintain accurate data on an ongoing basis
Document relevant and significant events that occur during the shift in the Communication Log
Maintain clear and effective communication with other staff regarding clients
Ensures client confidentiality through the safe and secure storage of client information.
Completes thorough intakes in a manner that begins to establish comfort and trusting relationships.
During intake, assesses the level of need and makes recommendations regarding youth’s involvement in Urban Peak.
Establishes plans with youth, ensures follow through, and makes appropriate referrals.
Provide milieu supervision and work to ensure the safety of the youth and their environment
Assure that youth maintain cleanliness of the shelter environment
Provide direction and support to youth on the completion of daily chores and other milieu activities
Maintain a welcoming presence; and support youth who come into the shelter
Collect and record necessary intake information to reflect the needs of clients
Assess appropriateness of client admission to shelter and forward data to intake supervisor for additional follow-up
Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.
Facilitate group activities and discussions
A limited caseload may be assigned to this position as the primary case manager (provided that the Counselor has the appropriate credentials)
Additional case management meetings may be required