Ncjis Program Specialist Trainee

State of Nevada•Carson City, NV

2d•Onsite

About The Position

The Department of Public Safety is recruiting for a NCJIS Specialist Trainee in Carson City. The Records, Communications and Compliance Division, NCJIS Compliance Unit, NCJIS Program Specialists perform a variety of critical tasks within the NCJIS Service Desk to support the Nevada Criminal Justice Information System (NCJIS), ensuring effective and efficient operations while maintaining the highest standards of confidentiality and professionalism. Under direction, incumbents provide technical support for Nevada's civil partners and internal customers, assisting them in gaining and maintaining access to the new Nevada Civil & Criminal Information System (NCCIS). Responsibilities include call-taking functions, account unlocks, troubleshooting user access, system research, managing data entry updates, responding to emails, assisting with training activities, and other related tasks. Specialists are responsible for providing timely and accurate support to allied agencies, internal customers, and members of the public while upholding strict compliance with laws, regulations, and departmental policies. Reporting to the NCJIS Service Desk Supervisor, this position provides vital support to the organization's mission by maintaining the integrity of the criminal justice information system. Responsibilities include documenting incidents in ServiceNow, tracking progress and updates using Smartsheet, troubleshooting system issues, maintaining confidentiality, and adhering to Federal and State requirements.

Requirements

Associate's degree from an accredited college or university in criminal justice, computer science, communications, business, or closely related field; OR graduation from high school or equivalent education and 12 months of paraprofessional experience (equivalent to an Administrative Assistant III in Nevada State service) which included experience in one or more of the following areas: providing administrative/program support to professional staff and management; coordinating communications between the manager, staff, and program clientele; or researching information from internal and external sources; OR an equivalent combination of education and experience as described above.
Strong organizational and time-management skills to prioritize tasks and meet deadlines.
Excellent communication and interpersonal abilities for interacting with civil partners, internal customers, allied agencies, and the public.
A high degree of integrity and professionalism to uphold confidentiality and ethical standards.
Problem-solving skills for troubleshooting and resolving system issues.
Flexibility to work one weekend day per week and most holidays, as required.
A willingness to learn, adapt, and maintain technical knowledge in a fast-paced environment.
Working knowledge of research methods and techniques.
Ability to utilize a computer and associated equipment.
Ability to track and maintain program statistics in spreadsheets and databases.
Ability to utilize presentation software.
Ability to communicate effectively both orally and in writing.
Ability to receive and respond to inquiries involving complex and sensitive issues.
Ability to interpret, apply, and explain complex laws and regulations.

Nice To Haves

Experience in a helpdesk or service desk environment.
Familiarity with NCIC, NCJIS, or similar criminal justice systems.
Prior experience in troubleshooting technical systems or applications.
Knowledge of Smartsheet for project or task tracking.
Experience conducting training sessions for system users.

Responsibilities

Provide technical support to civil/CJ partners and internal customers for account unlocks, system research, and troubleshooting related to NCCIS access and functionality.
Train civil or CJ partners on how to navigate and effectively use the NCCIS system.
Utilize the ServiceNow ticket system to log, manage, and resolve incidents or requests.
Track ticket statuses and ensure timely updates using Smartsheet.
Respond to calls and emails promptly and professionally, including during weekends and holidays as part of the work schedule.
Maintain accurate documentation in incident tracking systems.
Conduct data entry updates and manage system configurations as needed.
Assist civil partners and internal customers in understanding and adhering to access protocols for NCCIS.
Support training activities, including assisting in training sessions and ensuring proper record-keeping.
Maintain compliance with Federal, State, and departmental standards, including confidentiality and security protocols.
Analyze and resolve system-related issues or escalate them to appropriate teams.
Develop, plan, organize, and conduct system audits of all law enforcement, criminal justice, and public safety agencies utilizing NCJIS for the purpose of ensuring awareness and compliance with established policies and procedures as well as federal and State laws; conduct audits of the civil applicant and name check programs; coordinate audits with agency staff and develop detailed audit reports.
Monitor system and develop long range plans in conjunction with established policies and federal and State laws; monitor and review user programs and operations and develop system policies and procedures and various related publications to ensure compliance with federal and State requirements; work with designated agency terminal coordinator by providing training, direction, and assistance in the proper method of systems management and resolution of system problems.
Coordinate system access for approved agencies, including system upgrades or enhancements, ensuring that access to the system conforms to federal and State regulations and department policies and procedures; interview users and conduct research to identify and document user requirements and changes; coordinate user acceptance testing prior to implementation.
Develop methods and procedures to ensure that agencies entering data and accessing criminal justice information comply with established federal and State guidelines; maintain records and reports and conduct follow-up reviews and audits; investigate findings or reported cases of noncompliance or misuse of confidential information.
Plan, develop, implement, coordinate, and conduct training programs for system users including system use and policies and procedures; develop a training curriculum and course outline, and conduct research regarding related training material, federal and State laws, policies and standards concerning system parameters; prepare training aids, material, and examinations; evaluate training and training materials effectiveness and recommend and/or implement changes in course curriculum.
Respond to agency inquiries and provide assistance regarding system operations, policies and procedures, and applicable laws to maintain compliance; explain provisions and application of laws.
Perform related duties as assigned.
Under close supervision, incumbents receive training in performing some or all of the duties outlined in the series concept. This is the trainee level in the series and provides for progression to the next level upon meeting minimum qualifications, satisfactory performance, and with the approval of the appointing authority.