NCIS Field Computer Specialist | Active Top Secret clearance
About The Position
Transform technology into opportunity as a Field Computer Specialist at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. MEANINGFUL WORK AND PERSONAL IMPACT As a Field Computer Specialist, you'll join our IT Technology Development division within the NCIS ITD organization at Joint Base Anacostia-Bolling, DC. Provides technical advice and guidance on installation, adaptation, configuration, and/or enhancement of company technical products, programs, and systems. On-site engineering technicians who utilize analytical and critical thinking to troubleshoot issues and problems with equipment or systems. Applies theories and write reports to outline issues and solutions. Provide IT support throughout area of responsibility Utilize ServiceNow for change management, ticketing system and asset inventory Coordinate troubleshooting efforts for resolution of network outages Perform Trusted Agent functions for SIPR Token program Assist users in the region with VTC system deployment and maintenance Support various admin duties, ex. Audits, inspections, create SOP, various data calls, training requirements, etc. Support NMCI by gathering requirements, ordering equipment, and coordinating with the Contract Technical Representative (CTR). Maintain accurate inventory of IT assets, configure equipment out-of-the-box, and support troubleshooting Helps diagnose and resolve computer-related problems as requested by employees and contractors, either in person or by using remote control software Responds to telephone calls and email requests for technical support Analyzes, troubleshoots, and resolves problems with business applications and hardware on all enclaves Performs general maintenance tasks and resolves fewer complex problems immediately, while more complex issues are communicated to a higher level of support Accurately documents all work in appropriate problem-tracking software Regular visits are from once a month to quarterly, based on IT projects or critical outages: Bethesda, MD; Patuxent River, MD; Dahlgren, VA + Quantico, VA Outlying sites supported by the DCFO FCS: Hanover, MD + Annapolis, MD
Requirements
- Active Top Secret clearance.
- 5+ years of experience with network administration and user support
- Experience with installation, operation, configuration, and maintenance of multiple types of business and end user-specific application software in a large government installation
- Familiarity with a variety of technical support applications, concepts, practices and procedures
- Security+ CE and GSEC, SSCP or CCNA-Security.
- AAS Degree or equivalent work experience.
- US Citizenship required
Nice To Haves
- Experience in a military environment is a plus
Responsibilities
- Provide IT support throughout area of responsibility
- Utilize ServiceNow for change management, ticketing system and asset inventory
- Coordinate troubleshooting efforts for resolution of network outages
- Perform Trusted Agent functions for SIPR Token program
- Assist users in the region with VTC system deployment and maintenance
- Support various admin duties, ex. Audits, inspections, create SOP, various data calls, training requirements, etc.
- Support NMCI by gathering requirements, ordering equipment, and coordinating with the Contract Technical Representative (CTR).
- Maintain accurate inventory of IT assets, configure equipment out-of-the-box, and support troubleshooting
- Helps diagnose and resolve computer-related problems as requested by employees and contractors, either in person or by using remote control software
- Responds to telephone calls and email requests for technical support
- Analyzes, troubleshoots, and resolves problems with business applications and hardware on all enclaves
- Performs general maintenance tasks and resolves fewer complex problems immediately, while more complex issues are communicated to a higher level of support
- Accurately documents all work in appropriate problem-tracking software
Benefits
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
