Navigator – TRICARE Outreach & Engagement

Recurrent Ventures Inc. • Miami, FL

1d • Onsite

About The Position

CareSource Military & Veterans (CSMV) is seeking a dynamic Outreach Navigator to serve as a trusted community-based outreach specialist. Navigators will connect with TRICARE-eligible veterans, retirees, and their families, providing education about TRICARE Prime and ensuring they have a smooth path to enrollment. This role is critical to CareSource’s mission of supporting military families with high-quality, culturally competent health care options.

Requirements

• Military knowledge or experience strongly preferred (veteran status, military spouse, or prior work with veteran/military communities).
• Outgoing, charismatic, and comfortable engaging in one-on-one and group settings. Capable of networking: working a room, comfort in initiating a conversation, and determining appropriate conversational pitch, based on the persona engaged.
• Strong ability to build rapport quickly and drive veterans toward trusted solutions.
• Excellent communication and interpersonal skills.
• Tech-savvy, able to use CSMV-issued laptop/tablet and secure data entry systems.
• Organized and dependable with the ability to meet weekly lead generation and reporting requirements.
• Commitment to maintaining strict compliance with all PHI handling and non-licensure activity guidelines.

Responsibilities

• Conduct community-based outreach at veteran service organizations (VSOs), base activities, and local events to identify TRICARE-eligible individuals.
• Educate prospective beneficiaries about TRICARE Prime benefits under CareSource.
• Provide warm handoffs of qualified leads to CSMV enrollment specialists for follow-up.
• Walk individuals through online resources and answer enrollment-related questions (within non-licensure scope).
• Build trust with veterans and their families by leveraging cultural fluency, empathy, and professionalism.
• Accurately capture data using CSMV-approved secure systems and submit weekly activity reports (leads, events, enrollments supported).
• Represent CSMV at events with consistent branding, professionalism, and compliance to HIPAA and Privacy Act standards.

Benefits

• Paid onboarding program covering TRICARE CPD benefits, HIPAA, Privacy Act, fraud prevention, compliance, and CSMV processes.
• Ongoing support from the Program Lead, CSMV IT, and Military Affairs representatives.
• CSMV-issued apparel, marketing materials, and approved event equipment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed