Navigator | Customer Service | CFSS

Harry Meyering Center•Mankato, MN

9d•$19•Onsite

About The Position

Navigator| CFSS Harry Meyering Center supports people with developmental and intellectual disabilities in their homes and community. Harry Meyering Center is seeking individuals with customer service background to work within our newest program of CFSS with the new title of Navigator . The Navigator will fulfill various administrative assistant tasks but will be the first point of contact for participants in the Community First Services and Supports (CFSS) Consultation Services, Navigators ensure that participants receive the necessary support and guidance to be successful. Navigators play a crucial role in providing exceptional customer service. Navigators capture basic demographic information, assist with scheduling meetings, procure assessment information, and answer basic questions regarding the program. A significant portion of the job entails talking with participants on the phone, forwarding information to facilitators, and recording information in the database.

Requirements

High school diploma or equivalent
Proven experience in a customer service role
Exceptional oral communication skills
Proficiency in Microsoft Word and Excel
Experience working with a database system
Ability to work independently and as a team member
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Must have the ability to regularly kneel, crouch; occasionally required to sit, climb, and balance.
Must regularly lift and/or move up to 10 pounds; occasionally lift or move 50 pounds.

Nice To Haves

Healthcare or long-term care experience is preferred
Preferred qualification of understanding and speaking multiple languages other than English.

Responsibilities

Demonstrate exceptional customer service skills.
Demonstrate an understanding of the CFSS Consultation Services program and be able to respond knowledgeably to questions.
Guide participants through the application and enrollment process.
Demonstrate a high level of integrity and confidentiality at all times.
Serve as the primary point of contact for individuals seeking Consultation Services.
Respond promptly and professionally to inquiries from individuals via phone, email, and in person.
Handle phone communications professionally and respectfully.
Understanding of person-centered service delivery.
Accurately input initial demographic information into the database.
Assist with scheduling individual meetings with facilitators.
Maintain up-to-date records for participants.
Upload information from state systems.
Ensure accurate distribution of documents to participants, case managers, and FMS or Agency providers.
Contact participants to conduct required check-in meetings—document results.
Effectively manage and prioritize multiple calls and messages.
Other duties as assigned.