Navigator Program Coordinator - Unclassified

State of Nevada•Carson City, NV

About The Position

The Navigator Program Coordinator administers Nevada’s statewide Navigator Grant Program for the Nevada Health Authority’s Silver State Health Insurance Exchange. The program supports community-based organizations that provide one-on-one, in-person assistance to consumers seeking to complete applications for, and enroll in coverage through, Nevada Health Link. The Coordinator oversees Navigator and Certified Application Counselor program requirements and develops and implements related processes and procedures. The role requires extensive knowledge of Exchange programs and advanced knowledge of Nevada Health Link. The selected candidate must obtain Exchange Enrollment Facilitator certification by passing an examination and meeting associated Nevada Division of Insurance requirements. Under the general direction of the Senior Policy Analyst and in coordination with fiscal staff, the Coordinator develops grant funding processes, monitors subgrants and contracts, prepares reports, and assesses progress toward program goals. As a subject matter expert, the Coordinator develops and delivers training and tools for both entry-level and experienced Navigators, and provides technical and application support to assisters and Navigator organizations. The position also communicates policy and system updates, supports new user onboarding, and works with internal and external stakeholders and Exchange teams. Supervisory duties may include training, scheduling, and evaluating employees, as appropriate.

Requirements

Experience in a health insurance-related field.
Experience in grant and/or contract management or monitoring activities.
Experience developing and implementing health insurance or social service program policies and procedures.
Ability to communicate clearly and collaborate across teams.
Ability to analyze insurance regulation or policy and develop procedures and training tools.
Advanced skills and experience using Microsoft Office software.
Experience in client relationship management, customer service, communications, training development and delivery, or another related field.
Proven track record of taking ownership and driving results.
Excellent organizational skills and ability to plan and coordinate tasks independently.
Ability to maintain confidentiality and communicate professionally with internal and external stakeholders.
Must obtain Exchange Enrollment Facilitator certification by passing an examination and meeting associated Nevada Division of Insurance requirements.

Nice To Haves

Experience providing consumer assistance with public and/or private health insurance eligibility criteria and policies.
Supervisory experience and/or training experience.

Responsibilities

Develop and implement Navigator grant funding processes and procedures under the general direction of the Senior Policy Analyst and in coordination with fiscal staff.
Monitor subgrants and contracts for compliance with federal, state, and Nevada Health Authority policies, regulations, and budgetary limits.
Compile and use data to develop narrative and financial reports for stakeholders.
Make recommendations regarding sub-awardee and contractor progress toward program goals.
Develop training materials, updates, and procedures related to enrollment services, user access, and use of Nevada Health Link.
Develop core training and tools for entry-level Navigators and advanced training and tools for experienced Navigators.
Deliver core and advanced training to Navigators.
Provide technical and application support to assisters and Navigator organizations.
Communicate with Navigators about new and emerging policy and system issues.
Respond to inquiries through the Navigator mailbox, including troubleshooting account issues, answering policy or procedure questions, and reporting system issues.
Identify and develop working relationships with internal and external stakeholders.
Disseminate and communicate relevant regulations, policies, and guidelines.
Support onboarding of new Nevada Health Link users.
Coordinate with Exchange operations, communications and outreach, broker support, quality assurance, eligibility and enrollment, and IT Systems teams.
May train, supervise, schedule, and evaluate employees and perform other supervisory duties as appropriate.
Perform other duties as assigned.