Navigator - Peds General Surgery - FT - Days - MPG

Memorial Healthcare

3d•Onsite

About The Position

Performs receptionist, registration, and clerical duties associated with registering patient for inpatient and outpatient services. Round with patients in practice to ensure Excellent Patient Experience is met. Follow-up on reported issues and assist with service recovery. Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up. Performs general clerical duties including assisting with the front/back desk as well as scheduling appointments. Assist with signing up patients/Proxy with MyChart activations and Telehealth visits. Responsible for managing physician calendars. Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment. Work Department incoming referral work queue daily. Assist patients with appointments in other specialist offices as requested/referred by our physicians. Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate. Assists in completing surgical orders as directed by department. Routes as appropriate. Meets with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process, pre-procedure instructions, and addresses concerns and questions. Schedule patient/family surgical conferences. Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.

Requirements

High School Diploma or Equivalent (Required)
BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association (AMERICAN HEART), BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART), BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE), BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS)
One (1) year of experience in a healthcare setting required.
Knowledgeable in Excel, Word and PowerPoint and able to use electronic medical records such as EPIC.

Responsibilities

Round with patients in practice to ensure Excellent Patient Experience is met.
Follow-up on reported issues and assist with service recovery.
Verifies insurance benefits and obtains pre-certification/authorization as necessary.
Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Performs general clerical duties including assisting with the front/back desk as well as scheduling appointments.
Assist with signing up patients/Proxy with MyChart activations and Telehealth visits.
Responsible for managing physician calendars.
Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
Work Department incoming referral work queue daily.
Assist patients with appointments in other specialist offices as requested/referred by our physicians.
Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate.
Assists in completing surgical orders as directed by department.
Routes as appropriate.
Meets with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation.
Provides explanation of process, pre-procedure instructions, and addresses concerns and questions.
Schedule patient/family surgical conferences.
Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.