Navigator, Client Services (Community Services Worker Canada Summer Jobs Grant)
About The Position
The Alzheimer Society of Alberta and Northwest Territories (The Society) is a not-for-profit association that brings awareness to Alzheimer’s disease and other dementias; helps alleviate the personal and social consequences of the disease, provides information, education and support programs, and promotes and funds research into the cause, prevention and cure. Our vision is each person living with dementia, and those supporting them, can thrive as we focus on care today and a cure for tomorrow. Our values are “CARE: Collaboration, Accountability, Respect, and Empathy.” Reporting to the Navigator Coordinator, this position is generally the first point of contact between the Society and our clients. This position is responsible for referring clients to services and provides an integral part of reviewing and updating the centralized database to ensure the Society has accurate and relevant information to meet clients, donors, and staff needs. We are seeking one individual in a temporary capacity who is eager to make a difference by utilizing their client service, data entry, problem-solving and communication skills. This is an opportunity to gain valuable experience while contributing to a team environment.
Requirements
- Experience working in a customer/client service environment is required
- Strong verbal and written communication skills
- Demonstrated interpersonal and problem-solving skills
- Ability to remain professional and respectful in difficult and sensitive situations
- Experience using MS Office 365
- Strong attention to detail and accuracy
- Flexible and adaptable
- Recent and clear vulnerable sector check.
Nice To Haves
- Some post-secondary education in Social Work, Health Services, Human Services, or a related field
- An understanding of Alzheimer’s disease/dementia and care-partner issues is an asset
- Familiar with services and resources needed by seniors and/or persons living with disabilities
- Experience working in a database or with data entry is considered an asset.
Responsibilities
- Supporting referral intake & ongoing follow up
- Participating in the delivery of standardized programs
- Providing outreach regarding services and benefits available
- Maintaining accurate and objective client records
- Assisting in raising public awareness about dementia and the way it affects families and individuals
- Reviewing and modifying client accounts for accuracy and consistency based on Society standards
- Manually updating Society’s database after consulting with appropriate team members
- Other duties and projects that are similar in nature of the position as required.
Benefits
- 4% vacation paid semimonthly
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
