Natural Gas Retail Operations Coordinator

Sprague • Portsmouth, NH

5d • Onsite

About The Position

Sprague is passionate about delivering diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs. Our Natural Gas Retail Operations Coordinator will understand concepts of Natural Gas and the role Retail Operations plays within the Natural Gas department. Complete enrollments tasks; learn related systems and programs. Work with other groups as needed to update and validate Nat Gas systems, deals, and customer accounts. Basic deal purchase/deal entry responsibilities. Focus on Account/Market operations – including account tracking, drops, enrollments, adjustments, etc. for all customers. Use of the Natural Gas Pricing tool, EDI, and various utility systems. Verify the accuracy of submitted data through various reports & contractual documents. Perform enrollment tasks including, but not limited to: usage requests, coordination of deadlines and utility communications. Change, move, update accounts on deals while understanding the overall picture and the effects on other groups. Clear, concise and timely communication with appropriate parties. Entering, uploading and adjusting the TCQ, Base & Heat data points. Maintaining Enrollments upload files; understand how files work. Share information as appropriate on accounts; using Smartsheet to relay required information. Basic deal execution functions, deal set up and structure. Ability to enter basic Natural Gas deals, such as triggers and monthly deals. Verify deal parameters, such as risk and contract issues prior to purchase. Meet and complete tasks as required by established compliance controls. Coordinate between other departments to diagnose and repair problems. Respond to inquiries from multiple groups regarding deal costs, structure, set up. Work with IT regarding process changes, system implementations, facilitating daily and monthly Adjustments; new system testing. Training/special projects/rotational responsibilities/new tasks as required. Ability to explain basic pricing logic and knowledge of specific, varied, utility requirements for deal purchase/enrollment/drop and effect on Sprague. Other duties as assigned. This opportunity is based in our Portsmouth, NH office. Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community. Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague! Sprague is an EEO/AA employer. We strongly encourage minorities, females, Vets and individuals with disabilities to apply. As a federal contractor we adhere to OFCCP employment regulations.

Requirements

• Associates degree and/or 0-3+ years related work experience
• Analytical skills
• Advanced computer literacy
• Detail oriented and ability to multitask in a fast paced environment; adherence to deadlines
• Good verbal and written communication skills
• Ability to relate to customers/outside contacts and fellow employees
• Ability to operate basic office equipment

Nice To Haves

• Understand concepts of Natural Gas and the role Retail Operations plays within the Natural Gas department.
• Ability to explain basic pricing logic and knowledge of specific, varied, utility requirements for deal purchase/enrollment/drop and effect on Sprague.

Responsibilities

• Understand concepts of Natural Gas and the role Retail Operations plays within the Natural Gas department.
• Complete enrollments tasks; learn related systems and programs.
• Work with other groups as needed to update and validate Nat Gas systems, deals, and customer accounts.
• Basic deal purchase/deal entry responsibilities.
• Focus on Account/Market operations – including account tracking, drops, enrollments, adjustments, etc. for all customers.
• Use of the Natural Gas Pricing tool, EDI, and various utility systems.
• Verify the accuracy of submitted data through various reports & contractual documents.
• Perform enrollment tasks including, but not limited to: usage requests, coordination of deadlines and utility communications.
• Change, move, update accounts on deals while understanding the overall picture and the effects on other groups.
• Clear, concise and timely communication with appropriate parties.
• Entering, uploading and adjusting the TCQ, Base & Heat data points.
• Maintaining Enrollments upload files; understand how files work.
• Share information as appropriate on accounts; using Smartsheet to relay required information.
• Basic deal execution functions, deal set up and structure.
• Ability to enter basic Natural Gas deals, such as triggers and monthly deals.
• Verify deal parameters, such as risk and contract issues prior to purchase.
• Meet and complete tasks as required by established compliance controls.
• Coordinate between other departments to diagnose and repair problems.
• Respond to inquiries from multiple groups regarding deal costs, structure, set up.
• Work with IT regarding process changes, system implementations, facilitating daily and monthly Adjustments; new system testing.
• Training/special projects/rotational responsibilities/new tasks as required.
• Ability to explain basic pricing logic and knowledge of specific, varied, utility requirements for deal purchase/enrollment/drop and effect on Sprague.
• Other duties as assigned.

Benefits

• medical benefits
• retirement contributions that start on your first day
• three weeks (15 days) of paid vacation time per year
• tuition reimbursement
• paid volunteer time
• 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution
• Defined Contribution Plan with an automatic contribution from Sprague
• Choice of high deductible and PPO Health Plans to fit your individual needs
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree