Tribal

Grand Canyon Education•Phoenix, AZ

3d•Hybrid

About The Position

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in. Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated International/Foreign Credential Admissions Counselor to be the first point of contact for prospective students and help enroll them in online degree programs. This position is based in Phoenix, AZ, and we are currently in a hybrid work status. New hires are required to work onsite/in-office 3 days per week (Tuesday through Thursday) for the first 90 days of employment after training. Schedules are subject to change. New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus and the following two weeks will be held virtually via Zoom.

Requirements

A Bachelor’s degree required; candidates that have related work experience will be considered.
No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
Outstanding time management skills.
Clear communication skills (phone and written).
Well developed listening skills.
Great follow up skills.
Comfortable helping prospective students work through concerns or roadblocks.
Self-motivation and drive to succeed.
High emotional intelligence and ability to demonstrate empathy.
Proficiency in Microsoft Office Suite.

Nice To Haves

Foreign Language
Work experience with outside of the U.S., or multicultural experience
Relevant industry related professional experience.
Experience working with CRM tools.
Prior call center experience.

Responsibilities

Reaching out to new and prospective online students by implementing a phone campaign strategy that includes 100+ dials and 3+ hours of talk time per day.
Introducing new students to the online classroom environment.
Keeping detailed and accurate records of student information all while maintaining confidentiality.
Providing exceptional counseling to prospective students via phone, email, or text.
Championing the GCE mission, promoting Grand Canyon University student success and institutional growth.
Meeting performance goals and generate referral activities.
Guiding prospective Grand Canyon University students through the admissions process and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services.