National Volunteer Engagement Manager

Second Harvest•Edmonton, AB

40d•$57,500 - $64,000•Remote

About The Position

As the National Volunteer Engagement Manager, you will work to engage volunteers across Canada and be responsible for supporting the growth of our national volunteer program, with a focus on scaling corporate & community partnerships across the country. The incumbent will work closely with our field operations staff, corporate partners, and community groups to ensure that all volunteer engagement activity is well-executed and meets the high-quality standards for Second Harvest’s volunteer experience.

Requirements

Partnership-Minded: you are a people person who can leverage existing relationships to build program success.
Detail-Oriented: you are proud of your work and know that cutting corners isn’t an option.
Energized: you are always ready to take on new things and have fun doing it.
Flexible: constant change motivates you to adapt and grow.
Technical: you have a high level of proficiency with Microsoft Office Suite of products; you also have experience working with Raiser’s Edge.
A minimum of three to five (3-5) years experience in the not-for-profit sector, with working knowledge of volunteer programs, community engagement, program management, CSR/employee engagement programs, or event management is ideal.

Nice To Haves

Bilingual: Fluency in English and French is an asset.
Post-secondary education in volunteer management, human resources, social work, or similar field is preferred.

Responsibilities

Collaborate with our Development Team and corporate stakeholders to co-create meaningful and measurable volunteer experiences.
Oversee the planning and execution of volunteer logistics for any national Second Harvest initiatives, including but not limited to, community events, food collections, snack packing, Feeding Our Future, gleaning program, etc.
Work with a network of suppliers and vendors to coordinate the ordering and delivery of event supplies for snack packing.
Support Second Harvest regional teams with in-person delivery of corporate and community engagement events.
Provide support with the planning and day-of logistics for any national volunteer appreciation events and National Volunteer Week activities.
Recruit, screen, train, and supervise national volunteers as Second Harvest’s volunteer program expands nationally.
Maintain an active and engaged roster of community-based volunteers in key markets to support the business goals of each department at Second Harvest.
Act as liaison between Field Operations staff and volunteers, ensuring that proper volunteer management protocols are being followed
Provide volunteers with feedback, monitor volunteer satisfaction, and resolve concerns in a timely manner.
Participate in cross department meetings as required to remain apprised of volunteer requirements.
Ensure that all volunteers are appreciated and stewarded to maintain a large and dedicated volunteer base.
Support strategic planning by assessing and evaluating the national Volunteer Program in an ongoing capacity.
Regularly contribute to monthly/quarterly reports and support the creation of annual reports that include volunteer hours, number of volunteers, and program outcomes.
Oversee data entry of national volunteers and placements into Raiser’s Edge.
Perform other related duties as required or assigned to support the overall goals of the organization.

Benefits

A competitive salary paired with a robust benefits package.
Comprehensive group insurance (health, dental, life, AD&D and Long-Term disability)
Employer match contributions (3%) to a Defined Benefit Pension Plan.
Access to parental leave top-up.
4 weeks of annual vacation & 1 additional day per year of service (max 30).
10 paid sick days & 3 personal days.
Summer Half-Days to further extend long weekends & Winter holiday closure.
Access to an Employee and Family Assistance Program.
Professional growth in a role that makes a real difference.
Flexible work hours and a commitment to work-life balance.