National Training Manager - W5130

OSL Retail Services Inc•Philadelphia, PA

1d•Onsite

About The Position

The National Training Manager is responsible for the delivery of learning activities focused on new hire training and other training activities and supports the development of our sales teams. Reporting to the Director of Training, the incumbent will be driving results through expert delivery, development, and facilitation of sales specific learning programs. They will support the development of OSL’s US Sales teams and leaders to accelerate sales performance and effectiveness. From the team perspective, the role is responsible for coaching, developing, and handling day to day operations with their direct reports. They will support scheduling and handling reporting and goal setting with a larger number of regional directors and regional vice presidents. They will bring back feedback and development and strategies from senior leadership and effectively bring those initiatives to the field in rapid, polished, and professional capacity.

Responsibilities

Continued analysis of current business needs by measuring KPI’s and partnering with area leadership.
Increasing sales acumen through consistent coaching and development conversations in field.
Achieve key business objectives including sales targets and quality metrics while delivering a best-in-class customer service experience in a multi-unit environment.
Effectively communicate and monitor the performance of the sales team against all sales targets.
Oversee and maintain training material and curriculum resources with upward feedback to National Sales Manager.
Participate in special projects as needed
Other projects and duties as assigned
Facilitate sales and sales training that will be executed through classroom, on-the-job training, train-the-trainer as well as synchronous and asynchronous e-learning strategies
Build strong relationships and partner with all levels of leadership to drive learning initiatives in-market. Including but not limited to local client management, local level vendor partners, vendor partner trainers, and our internal learning enablement team.
Distribute training aids, such as instructional material, handouts, evaluation forms, etc.
Liaise with vendors/carrier partners as directed by OSL HQ to drive learning objectives
Ensuring correct in field process execution of all operational and sales duties.
Ensure career development conversations are had to focus on employee development.
Have candid conversations with managers and associates to raise their awareness of development opportunities and connect them to resources
Create and maintain training schedules for existing employees and new hires
Facilitation of the onboarding process with each new hire increasing speed to execution and sales effectiveness.
Train sales representatives to ensure they are equipped with the product knowledge and sales skills to be successful in their role
Develop realistic and applicable action plans for each member of the sales team to ensure they meet their goals.
Leverage role-playing and side-by-side selling to demonstrate successful sales strategies and tactics
Provide coaching, mentoring, and motivation to a team around selling techniques, customer experience, and operational efficiency
Implement and execute new employee onboarding, sales/operations training, product training, talent development and growth initiative programs to accelerate sales associate performance
Align with field leadership on gaps and opportunities from both a staffing and content capacity and create actionable plans that will rapidly adjust and fix shortcomings.
Keep sales force within boundaries of sales excellence in the metrics needed by their current program. (WMUS)
Validate and comply with sales growth expectations and needs of the business in an ever changing—ever growing company with our corporate client Assess needs of the business and have measured impacts to regional KPIs. (Subject to change with the needs of the business; such KPI lifts can be changed on a quarterly basis.)
Monthly Business Readouts
Building development plans with National Manager of Sales that execute corporately decided areas of focus and KPIs.