National Sleep Expert - Retention

Mattress Firm • TX - Virtual, TX

6d • $50,000 • Remote

About The Position

Work in a fast-paced Call Center environment with earning potential of $50,000 + within your first year! Seeking call center agents with a commitment to not only beating sales goals, but also providing an excellent customer experience. If you love people, have great communication skills, consider yourself a great multi-tasker, and are comfortable with technology, this is the position for you! Ideal Candidates should be personable, empathetic, adaptable, and focused problem-solvers with an acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations.

Requirements

• High School diploma or equivalent required
• Comfortable with technology, familiar with Sales Force
• 1+ Years Sales experience
• 1+ Years Call center experience
• Ability to act upon insights and perceptions independent of rational thought.
• Builds rapport with individuals at all levels of an organization.
• Returns phone calls and emails in timely manor.
• Comfortable and confident with consultative selling.
• Seeing things through to the end.
• Shows appropriate support to other team members to help them get the job done.
• Skillful in collaborating with others to identify problems, provide advice and develop agreeable solutions.
• Comfortable using and multi-tasking between various computer tools, mobile devices & software programs
• Strong oral, written, and interpersonal communication skills.
• Energetic telephone voice- Strong phone contact handling skills and active listening
• Strong typist

Nice To Haves

• Associate's Degree in Business or related field preferred
• Bachelor's Degree in Business or related field preferred
• Bilingual a plus

Responsibilities

• Manage large amounts of leads and cases in a timely and effective manner
• Meet personal and team sales and qualitative goals
• Follow communication scripts when handling different topics or scenarios
• Seize upsell opportunities
• Build sustainable relationships, engage customers by going the extra mile
• Utilizing CRM (case management software) to track guest interactions.
• Assist in improving the omnichannel customer experience by continuously providing feedback.
• Follow-up with customers to ensure all problems were properly resolved.
• Communicate professionally with all internal and external contacts.
• Completes all required training modules and certifications prior to due date.
• Follows all Company policies and executes Company standards on appearance as well as appropriate brand representation.
• Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operations.

Benefits

• Competitive hourly pay plus a comprehensive commission structure
• Full health benefits including medical, dental, and vision insurance after 90 days
• 401K with annual company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED