National Skip Representative

900Work, LLC•Indianapolis, IN

12d•Onsite

About The Position

The Skip Representative will use applicable tools and resources to identify the location of client collateral and work collaboratively with repossession vendors to secure the client’s collateral in accordance with client Service Level Agreements (SLAs). The Skip Representative is responsible for skip tracing accounts within the scope of applicable laws and regulations in a manner that denotes professionalism and integrity.

Requirements

High school diploma or GED diploma or equivalent required
Minimum 1 year in either auto-finance, collections, banking, insurance or call center experience required
Excellent written and oral communication skills
Proficient with computers and telephone
Ability to display professionalism and ethical conduct through the work day
Time and performance management
Applicants must be legally authorized to work in the United States

Responsibilities

Use all internet databases and phone tools to locate customers and/or collateral
Build successful relationships with contractors and clients to service accounts
Communicate verbally and systematically with clients and/or contractors to complete assigned tasks
Provide updates regarding account status and service levels; recommend changes if needed
Obtain new leads on customers / collateral locations
Obtain any necessary documentation or guidance to pursue the collateral/customers (i.e. Credit Applications/Reference sheets and prior communication with their customer)
Ensure all information/leads provided are being acknowledged and reacted to
Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded
Conduct initial review of information provided by clients to ensure accuracy
Skip Tracing of customers and/or other parties to Identify the best known address to locate the client’s collateral or customer
Determine if the client’s customer has filed Bankruptcy, Active Duty Military, current owner/registrant of the vehicle
Initiate contact with client’s customers, references, relatives and associates
Schedule and assign orders to appropriate contractors to ensure expectations are met and information provided is understood