National Sales Support Analyst
About The Position
With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day. What you will enjoy by being a part of a 2025 USA Great Place to Work certified company: A position that is: Salary, Full time, Mon-Fri Medical Plan options, including fertility coverage and free mental health and telehealth coverage Dental and Vision Insurance FSA/HSA options Paid parental leave Company-provided short-term disability, long-term disability, and life insurance Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance 401(k) with a generous company match Pet Insurance Benefits Tuition reimbursement 21 Paid Days Off 7 Paid Holidays Short-term Incentive Plan (STIP), ask your Talent Partner for details Dress For Your Day (casual dress environment) Paid comprehensive on-the-job training Company phone provided Company computer provided Career advancement opportunities The Sales Support Analyst is an integral part of the sales and customer experience team. Support sales representatives, coordinate sales-related activities within the company, and ultimately contribute to achieving sales targets. The Sales Support Analyst acts as an extension of the field sales force and requires excellent organizational, analytical, research and communication skills, and an ability to deliver high standards of customer service.
Requirements
- Bachelor’s Degree in business or related field or equivalent experience
- At least 3 years of work experience in inside sales or a sales function; preferably in the petro-chemical industry
- Minimal travel required (Other Lube-Tech locations, offsite sales meetings, customer visits or industry events)
- Strong interpersonal and organizational skills.
- Excellent management skills with the ability to lead, facilitate, motivate and organize.
- Self-starter, motivated and demonstrates excellent oral and written communication skills.
- Ability to maintain calm and stay organized while constantly re-prioritizing a multitude of tasks and requests.
- High-level mathematics, problem-solving abilities, and computer literacy.
- Extensive knowledge of Ascentek systems, including but not limited to: ERP Systems, CRM platforms, Sales Business Intelligence Tools, Microsoft Suite Programs, and Smartsheet.
- Applies judgement in resolving service, warranty, or technical problems with authority/knowledge.
- Leads in testing new procedures/applications and training others.
- Prior customer service, customer care, customer experience, sales or support specialist experience
- Experience with customer relationship and sales management tools, such as JDE, Salesforce and Halo
- Sitting, standing, typing/writing, repetitive motion, extensive screen usage (8+ hours/day) and wearing a headset or holding a phone.
- Periodic standing and moving in and out of vehicles and buildings, bending, stooping, kneeling, squatting, climbing and the ability to lift up to 25lbs.
- Comprehend and follow instructions, perform assigned, complex, and varied tasks, maintain an appropriate work pace, relate to others, influence people, make decisions, problem solve, plan, interact with public and coworkers in written and oral form while using one or more computer applications.
- Continuous speaking and listening, excellent communication is an essential part of this role.
- This role will encounter the elements of the seasons and walking in machine shops with equipment, loud noises, and possibly slippery conditions.
- Individuals must adhere to all customer safety requirements, this may require protective equipment such as safety goggles, hard hats or other PPE.
Nice To Haves
- Lubricant, chemical, and equipment sales, installation & maintenance knowledge, or experience
Responsibilities
- Lead new customer onboarding through account setup, item setup, pricing, product availability, and shipping requirements
- Create and analyze sales reports utilizing Halo, Sales Force and JDE, to identify volume and margin opportunities.
- Assist sales team with various “sales plays” including referrals, proposals, business reviews, & needs assessments.
- Participate in Ascentek and vendor-provided product and application training
- Embrace coaching related to sales processes and CRM
- Actively build "internal equity"; cross-functional with all internal departments and communicate openly/effectively
- Participate in the development, implementation, communication and training of sales strategies and objectives
- Subject matter expert and IT Liaison for sales applications including but not limited to Sales Business Intelligence Tools, CRM Platforms, and ERP Systems.
- Proactively develop and maintain strong relationships with cross functional peers; providing exceptional service.
Benefits
- Medical Plan options, including fertility coverage and free mental health and telehealth coverage
- Dental and Vision Insurance
- FSA/HSA options
- Paid parental leave
- Company-provided short-term disability, long-term disability, and life insurance
- Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
- 401(k) with a generous company match
- Pet Insurance Benefits
- Tuition reimbursement
- 21 Paid Days Off
- 7 Paid Holidays
- Short-term Incentive Plan (STIP), ask your Talent Partner for details
- Dress For Your Day (casual dress environment)
- Paid comprehensive on-the-job training
- Company phone provided
- Company computer provided
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
