National Sales Manager - Tempe, AZ
About The Position
Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage a team of National Outreach Relationship Consultants to ensure goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience and provides motivation and direction for the team to identify the needs and enhance penetration of U.S. Bank products and services. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
Requirements
- Typically a Bachelor's degree, or equivalent work experience
- Typically four to five years of banking and/or retail management experience
- National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
- Satisfactory criminal background and credit record to meet NMLS registration requirements.
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Nice To Haves
- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
- Working knowledge of employment practices
- Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
- Effective interpersonal communication, relationship management, time management, sales activities management, and sales ability skills
- Possesses the analytical skills required to evaluate credit requests, prepare budgets and determine trends in a given marketplace
- Effective leadership and interpersonal skills, including rewards and recognition, employee development, and change management
- Ability to identify and resolve/escalate complex problems and minimal guidance
Responsibilities
- Lead and manage a team of National Outreach Relationship Consultants to ensure goals are met.
- Ensure compliance with all banking laws and regulations.
- Regularly coach, develop, mentor and train team members.
- Exercise discretion with independent judgement in performing necessary duties.
- Utilize effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services.
- Help individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services.
- Act as leader for customer experience.
- Provide motivation and direction for the team to identify the needs and enhance penetration of U.S. Bank products and services.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension (all benefits are subject to eligibility requirements)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
