National Residential Escrow Officer (remote)

First American•New York, NY

5d•$29 - $39•Remote

About The Position

First American is looking for an energetic Escrow Officer to join our National Residential Team. This is a client facing role working with all external deal parties (buyer, seller, lender) in order to clear standard title issues, create settlement statements, prepare closing packages, and schedule closings. The majority, if not all, of these closings will be handled in a mail-in fashion. Additional title support will be provided by our National Underwriting Team. In this role you will work in a dynamic, fast-paced setting focused on customer service and closing deals. This role requires exceptional decision-making skills, strong communication skills, and the ability to multi-task as part of a team.

Requirements

2-4 years of escrow-related experience
Experience directly handling escrow transactions
Openness to new technology and proprietary programs; adjusts easily to new workflow
Passion for helping customers while maintaining a professional and positive attitude
Excellent verbal and written communication with both our internal team and external customers; comfortable using various types of communication to meet customer needs
Problem solver with strong organizational skills, is detail oriented, and knows how to navigate internal and external resources to resolve issues
Thrives in contributing to a team working together to deliver beyond customer expectations
Comfortable guiding and supporting future talent learning the business
Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
Valid Licensing/Certification as required by applicable state
High school diploma or equivalent

Responsibilities

Complete real estate escrow transactions by determining requirements
Act as a neutral liaison between file parties, adhere to company policy, and monitor and mitigate risk to the company
Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract and our company policy
Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction
Examine property titles, mortgages, and trust deed documents
Prepare legal documents for the closure of the sale
Complete closing by recording and filing documents, preparing, and distributing final closing statements and title