National Program Manager

Scan.com•Atlanta, GA

10h•$100,000 - $125,000•Hybrid

About The Position

We’re Scan.com , the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. We're looking for a National Program Manager at an exciting time - we've successfully launched multiple platforms and products, raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY. WHAT YOU WILL BE GETTING INVOLVED IN: As our National Program Manager , you'll be instrumental in supporting and scaling our Workers' Compensation division. This role sits at the intersection of operations, product, and network development, reporting directly to senior leadership. You'll be the operational backbone of our WC program, driving excellence across workflows, team performance, and client delivery. As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in: Design, implement, and optimize operational workflows for the Workers' Compensation division Support and manage operational teams, including training and performance management Develop and track KPIs to measure operational excellence and program performance Build efficient processes and systems to support the scalable growth of the WC program Collaborate cross-functionally with Sales, Product, Network Operations, and Growth teams to ensure seamless execution Assess and support network strategy as it ties into operational utilization and state-specific requirements Identify bottlenecks and implement solutions to drive operational efficiency Manage relationships with suppliers, providers, and key stakeholders in the WC ecosystem Ensure compliance with state regulations and Workers' Compensation requirements Create and maintain operational documentation, playbooks, and training materials

Requirements

Experience building and scaling operational programs, workflows, or teams in healthcare, workers' compensation, insurance, or adjacent industries
Strong program management skills with a track record of delivering complex initiatives from concept to execution
Deep understanding of operational excellence principles, including process optimization, performance management, and continuous improvement
Ability to work cross-functionally and influence stakeholders at all levels of an organization
Data-driven mindset with experience in establishing and tracking operational metrics and KPIs
Excellent problem-solving skills and comfort navigating ambiguity in a fast-paced startup environment
Strong communication skills with the ability to translate complex operational concepts into clear documentation and training materials
Bias toward action and ownership, with a hands-on approach to getting things done
Passion for improving healthcare access and outcomes for patients

Nice To Haves

Experience with Workers Compensation processes, state regulations, or healthcare operations (preferred but not required)

Responsibilities

Design, implement, and optimize operational workflows for the Workers' Compensation division
Support and manage operational teams, including training and performance management
Develop and track KPIs to measure operational excellence and program performance
Build efficient processes and systems to support the scalable growth of the WC program
Collaborate cross-functionally with Sales, Product, Network Operations, and Growth teams to ensure seamless execution
Assess and support network strategy as it ties into operational utilization and state-specific requirements
Identify bottlenecks and implement solutions to drive operational efficiency
Manage relationships with suppliers, providers, and key stakeholders in the WC ecosystem
Ensure compliance with state regulations and Workers' Compensation requirements
Create and maintain operational documentation, playbooks, and training materials