National Product Specialist, Digital Pathology

Danaher Corporation

3d•Remote

About The Position

The National Product Specialist, Digital Pathology for Leica Biosystems is responsible to work collaboratively with product management and the responsible Business Unit to review and maintain instrument quality, serve as a Qualified Trainer for the products supported, and provide escalation support to include leading the activities and coordinating with other internal teams and the Business Unit, with an emphasis on Digital Pathology product lines. This position reports to the Senior Service Training Manager and is a field-based role. In this role, you will have the opportunity to: Provide advanced remote and onsite technical service and high-level support on Digital Pathology equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica. Act as a liaison to the Business Unit (BU) to communicate trends and correct parts issues, effectively communicating (both written and verbal) with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations. Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner. Shall also assist with the training and mentoring of other team members to improve overall performance of the team.

Requirements

Associate degree with 3+ years of field service engineering and technical work experience
1+ years of technical training experience in a classroom setting.
Demonstrated knowledge of the diagnosis, repair and maintenance of Digital Pathology instruments.
Must have a valid driver’s license with an acceptable driving record
Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

Nice To Haves

10+ years of industry experience
Experience in Leica Biosystems Digital Pathology equipment

Responsibilities

Provide advanced remote and onsite technical service and high-level support on Digital Pathology equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.
Act as a liaison to the Business Unit (BU) to communicate trends and correct parts issues, effectively communicating (both written and verbal) with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations.
Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner.
Assist with the training and mentoring of other team members to improve overall performance of the team.