National Operations Administrator

Eaton Corporation•Raleigh, NC

17h•Remote

About The Position

Adhere to all expectations of the National Operations team processes and procedures. Support Field Service personnel and partners to ensure accurate, timekeeping, onboarding, forecasting and revenue tracking. Knowledge of all significant Field Service initiatives related to campaigns, Growthpoint, ERP, financials, and CSE KPIs. Monitors and manages Electronic Timecard (eTC) for the area, including performing audits, making changes to Salesforce, entering manual entries, submitting exception reports. Running queries, managing billable Work Order (WO)- revenue reports, working on open billable WOs, managing/reviewing CSE administrative requests, serving as SalesForce (SF) SME point of contact, and tracking down necessary information to close WO and collect timely revenue. Manage battery scrap commission program for respective area CSEs. Ensure checks are received and processed. Work with CSEs and Battery vendors for accurate and timely EPA paperwork documentation. Handles Invoicing; conducts research, sets up suppliers, codes, preps and obtains Signatures for Invoices, ensures they are coded correctly in assigned SAP Dolphin box. This includes vendor non-Preventative Maintenance Expenses. Completes administrative duties including, but not limited to, serves as first point of contact for the staff; provides customer site requirement letters; and handles all mailing and shipping, including administrating the FedEx account for the area. Assist in managing the CSE monthly Key Performance Indicators (KPIs) such as accurate time reporting, Quality of Service contacts, Time to Complete, Open WO reporting metrics etc, to ensure the success of CSEs and the business. Secures Purchase Orders for CSE working with CSE, vendor and purchasing group to assure POs are secured in timely fashion in order for jobs to be performed, manages Pro-Cards (p-Cards) , collects invoices, and codes in system.

Requirements

Bachelor's Degree or pursuing a Bachelor's Degree from an accredited institution, with anticipated graduation date no later than 12/31/2026.
Minimum of three (3) years experience of administrative or customer service experience
Must be legally authorized to work in the United States without company sponsorship, now or in the future.
Self-starter and motivator
Attentive to details, and focus on customer satisfaction
Independent judgment is required to plan, prioritize and organize diversified workload
Ability to handle change in a fast-paced environment
Administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel)
Ability to multi-task, prioritize and complete requests and assignments in a timely manner