Grandbridge National Loan Servicing Manager

Truist Bank•Charlotte, NC

27d•Onsite

About The Position

Lead the loan servicing and asset management functions for Grandbridge, ensuring compliance with lender requirements and industry standards while effectively managing risk. This role provides executive oversight of Asset Management, Primary Servicing, and Master Servicing operations.

Requirements

Bachelor’s degree in Finance, Real Estate or related field, or equivalent education and related training
Fifteen years of experience with commercial real estate, banking, finance or equivalent field
Strong interpersonal, written and verbal communication skills
Strong organizational skills
Demonstrated ability to manage a large group of associates and responsibilities
Strong analytical problem-solving skills
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel, occasionally overnight

Nice To Haves

Master of Business Administration (MBA) from an accredited college or university or equivalent experience
Certified Commercial Investment Member (CCIM), Certified Mortgage Banker (CMB) or comparable industry designations
Fifteen years of real estate experience
Ten years of mortgage banking experience
Ten years of managerial experience
Relevant customer service experience
Experience with Master and Special Servicing

Responsibilities

Set overall direction and goals, as well as manage results, of the various sub groups that perform loan servicing and asset management functions.
Set organizational structure and reporting lines within various functional groups, as well as assign responsibilities for each department.
Manage lender servicing relationships.
Negotiate lender servicing agreements, vendor agreements and any other agreements as needed to include the evaluation on an annual basis for any additional needs or contraction of services.
Provide support and/or directly review and approve compliance reporting, including Uniform Single Attestation Program (USAP), Reg AB, internal audits, lender audits, as well as any lender initiated review of servicing processes.
Administration of applicable policies and procedures.
Participate in industry related events including industry and lender conferences, working groups, peer groups, task forces, or councils as an official company representative.
Identify and assess relative risk within the company’s portfolio to include loan specific, lender specific and industry specific risks.
As a member of the Grandbridge Senior Management team, participate in the development of company strategic initiatives.
Attract, retain, and promote top talent, with a strong focus on diversity, across Grandbridge and build a robust slate of credible successors for key leadership positions and for opportunities across Truist.
Promote a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values.
Promote sound risk management as the first line of defense by ensuring compliance with Bank policies for credit, underwriting, operational, regulatory, tax, legal procedures and policies.