National Inventory Returns & Fulfillment Specialist

Cellular Sales Verizon Authorized Retailer•Louisville, KY

1d•Onsite

About The Position

The National Inventory Returns & Fulfillment Specialist supports two key National Inventory programs: initiating the first step of the returns process for refunded, exchanged, and defective devices, and managing the end to end fulfillment of CS Iconic Portal orders. This role receives and prepares returned devices for downstream processing while also taking orders, communicating with dealers, and picking, packing, and shipping devices to customers.

Requirements

High school diploma or GED
Some familiarity with wireless equipment troubleshooting
Attention to Detail: Taking responsibility for a thorough and detailed method of working.
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.
Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
Financial Awareness: Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.