National Installation Merchant - Lumber

Lowe's Companies, Inc.•Mooresville, NC

20h•Onsite

About The Position

The National Installation Merchant (NIM) is responsible for the national labor category business strategy, financial performance, and operating model for Installed Services. This role involves defining the provider network structure, labor pricing architecture, national capacity targets, and performance standards to ensure profitable growth and consistent customer outcomes. The NIM establishes key performance indicators, quality thresholds, and operational standards, and drives systemic program improvements to enhance provider network performance and scalability. As the national decision authority for provider approval criteria, pricing guardrails, capacity strategy, and program design, the NIM ensures alignment between demand, labor capacity, and margin objectives. The role requires close collaboration with Field Provider Managers, Services Operations, Merchandising, Provider Experience, and Compliance teams, utilizing field insights while maintaining national strategy and standards. Success is measured by category P&L performance, provider network health, capacity coverage against demand, improvements in customer quality metrics, and the effectiveness of the installed services operating model.

Requirements

Bachelor’s degree Business, Finance, or other related fields of study or equivalent years of experience in lieu of education requirement, if applicable
5 years Experience with managing national and regional supplier and manage sales typically more than $400M.
Experience leading a business (financial, people, operational, process, digital, technology, etc
3 years Merchandising/Installation Services/Store Operations
3 years Installation Services execution, Product Merchandising

Nice To Haves

Master’s degree, MBA or equivalent work experience
3 years Experience in merchandising/store operations

Responsibilities

Develop and maintain category strategy, assortment of labor offers, and integrated promotional/demand plans in partnership with Product Merchants and Services/Store Operations.
Define national performance scorecard, targets, and governance cadence (e.g., CBR inputs, category reviews) and publish standard operating expectations for field execution.
Lead national provider selection decisions: approve/deny providers for participation, set contracting standards, and establish required onboarding criteria and readiness gates.
Negotiate provider cost structures; translate into retail pricing, margin guardrails, and pricing change controls.
Build the national capacity model and set market-level capacity targets; establish escalation triggers and decision rights for capacity shortfalls.
Set quality standards and audit methodology; partner with FPMs to translate standards into enforceable field playbooks and corrective action pathways.
Drive systemic performance improvement plans for underperforming providers/programs (policy/process/technology changes, training standards, incentive structures).
Own technology requirements for the provider operating model and define adoption standards; prioritize enhancements with product/tech partners.
Lead cross-functional alignment with Merchandising, IST/Services Ops, Store Ops, Provider Experience Group, Finance, Legal/Compliance, and Contact Centers.
Makes hiring decisions including hiring and terminations.
Manages performance and provides coaching to direct reports as needed.