National, General Manager

Carrier•Mississauga, ON

5d•CA$166,000 - CA$216,000•Onsite

About The Position

The National, General Manager will provide overall leadership and strategic transformation execution across the Canadian Carrier Commercial Service (CCS) organization – part of the North America CCS field group, a $850M+ business with 1,500+ employees. The incumbent will be responsible for delivering on financial commitments while driving significant transformation. This includes developing and executing short- and long-term strategies focused on customer lifecycle growth and operational excellence in alignment with Carrier financial, operational and transformation objectives. The position is based in Mississauga (ON) and will have a direct reporting line to the East Director and General Manager.

Requirements

Bachelor’s degree.
Fluent communication in English, both spoken and written.
10+ years of related service & aftermarket leadership experience in the institutional, commercial, and industrial facility segments, ideally within the HVAC industry.
10+ years people management experience.

Nice To Haves

Demonstrated experience of managing and growing a business’ top and bottom lines at double digit growth rates.
Excellent analytical, organizational, strategic leadership and communication skills.
Demonstrated knowledge and experience of selling strategies, marketing techniques and general management.
Creative approach to problem resolution and ability to influence individuals in implementing change.
Ability to lead multi-functional teams to resolve unusually complex problems.
Proven ability to influence and work effectively across all levels of the organization.
Excellent communication skills, both written and verbal across a wide audience. This includes the ability to effectively communicate with technical and non-technical teams.

Responsibilities

Develop and implement plans to create and sustain a strategic competitive position, driving transformation around customer lifecycle growth, operational excellence and financial targets.
Direct the development and implementation of operating sales and service plans to drive the achievement of operating and financial plans and objectives for CCS.
Define and establish long-term strategic business plans to achieve optimal, sustainable and profitable growth for CCS.
Partner as necessary with service operations globally to share and establish operating practices to create sustainable business models for aftermarket commercial service.
Partner with the North America Parts organization to identify and optimize growth plans for both entities.
Develop a world class service delivery model and team.
Maximize people performance through inclusive leadership and engagement, including talent recruitment and development, as well as safety and productivity programs.
Build highly skilled technicians and support teams to deliver a best-in-class customer experience.
Develop channel strategy that optimizes growth opportunities in the chosen product and services offering.
Direct the effective execution of sales and operational programs designed to accelerate growth and market penetration, to include new service offerings and digital innovation.
Collaborate with the Commercial Sales organizations in the support of original equipment contractual obligations and the growth of the replacement equipment market.
Establish the organizational capability to create and optimize digitization and processes that will enhance the company's strategic competitive position.
Promote and develop national sales and targeted marketing programs and provide field intelligence on competitor activity and growth opportunity.
Actively participate in and support enhanced relations with national and major account customers, Carrier distributors and dealers, field labor organizations, trade and civic associations.
Support mergers and acquisitions as may be required.
Negotiate and/or approve contracts and agreements with suppliers, distributors, federal and provincial agencies, and other organizational entities to ensure the best interests of the organization.
Monitor the execution of operations and/or projects to meet established targets and metrics.
Set and monitor medium term organizational goals and objectives to ensure alignment with broader organizational strategies.
Direct a multi-functional team to ensure area of responsibility meets business strategy, goals and objectives.
Represents the organization as a liaison with internal and external stakeholders in order to present a positive image of the organization.