National Fulfillment Strategist

Movement Mortgage•Indian Land, SC

About The Position

Join the company defining what it means to be an Impact Lender! Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender. At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit. We’re definitely not your average mortgage company. When you’re ready to grow your career AND your impact, we’re ready for you. We’re also one of the nation’s top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at www.movement.com .

Requirements

Knowledge of the mortgage loan lifecycle
Demonstrated ability to analyze complex operational processes and data sets
Experience developing reports, dashboards, or operational metrics
Strong critical thinking and problem-solving skills
Ability to translate data and operational findings into clear, actionable recommendations
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple priorities simultaneously
High attention to detail with a focus on quality and accuracy
Ability to collaborate effectively with cross-functional teams and stakeholders
Proficiency in Microsoft Excel and other reporting or data analysis tools

Responsibilities

Analyze end-to-end mortgage operational processes (e.g., origination, processing, underwriting, closing, funding, post-closing) to identify inefficiencies, risks, and improvement opportunities
Develop and maintain operational metrics, dashboards, and reporting to support leadership decision-making
Partner with Operations, Product, IT, Compliance, and Secondary Marketing teams to support operational initiatives and system enhancements
Support the development, documentation, and standardization of operational workflows and best practices across communities
Assist with root cause analysis for operational defects, escalations, or performance variances
Support change management efforts related to process updates, system releases, and policy changes
Participate in user acceptance testing (UAT) and validation of operational system changes, ensuring alignment with business requirements and prioritization
Provide operational insights and recommendations to leadership based on trend analysis and data findings
Support regulatory, audit, and quality control initiatives by providing data, analysis, and operational context
Act as a liaison between frontline operations and leadership to ensure feedback loops are established and maintained