National Field Training Manager, Patient Access

Amgen•Chicago, IL

1d•Remote

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. The Patient Access Training Manager is responsible for supporting the Patient Access training function within the RDBU Commercial Training and Development function. This position is responsible for delivering comprehensive training to the patient access personnel and identifying training needs/gaps of the team. The Senior Manager will work closely with internal stakeholders to collaborate on various projects with several cross-functional teams including marketing, medical affairs, market access, sales training, site of care, analytics, compliance and other internal home office colleagues.

Requirements

Doctorate degree
Master’s degree and 2 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)
Bachelor’s Degree and 4 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)
Associate’s Degree and 8 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)
High school diploma / GED and 10 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Nice To Haves

Flexible and agile with the ability to work in a fast-paced environment with multiple demands with a high level of initiative and independence required
Ability and willingness to travel to meetings, etc. including some overnight and weekend commitments (>25%) required
Experience in content development and instructional design a plus
Experience working with learning management systems (LMS) preferred
Highly organized with excellent project management skills
Proficient in Microsoft Office Professional, proactive demeanor
Strong interpersonal skills
Excellent written and verbal communication skills

Responsibilities

Supports Patient Access training needs for 6 RDBU brands, five discreet roles, 11 unique teams with 300 learners across the Patient Access function
Acts as lead facilitator for multi-day training, applying adult learning methodologies, varying training delivery methods to ensure continued engagement and efficiency
Identifies training and development needs for Patient Access, through stakeholder meetings, virtual and live forums to propose innovative ideas for new-hire, continuous and advanced training
Partners with subject matter experts to create highly engaged learning on complex topics that are tailored to the needs of diverse audiences
Assists in creating and delivering instructor led training programs supporting core account management, access and reimbursement, product, disease state, patient access skills, and regulatory/compliance
Facilitates interactive technical and product training for Patient Services and Site of Care staff
In addition to training delivery, works on a broad range of projects and initiatives, working cross-functionally to support business improvements and content updates to ensure accuracy
Maintains, updates and improves training content applying instructional design techniques and standard methodologies