National Distribution Manager
About The Position
The National Distribution Manager serves as the primary point of contact for assigned distribution partners supporting OWI end-user accounts. This role is responsible for developing and implementing distribution partner strategies, optimizing service performance, and establishing sustainable service processes. A strong customer-service focus is essential, particularly when working with distribution partners who are also customers. The role collaborates cross-functionally to improve service levels, manage costs, address operational challenges, and strengthen distributor relationships.
Requirements
- High school diploma or GED required.
- 5+ years of experience in customer service and/or sales.
- Experience with Microsoft Office and SAP preferred.
- Excellent communication, problem-solving, and organizational skills.
- Ability to thrive in a fast-paced environment and manage competing priorities.
- Strong teamwork, dependability, and reliability.
- Ability to work independently and collaborate effectively with stakeholders at all levels of the organization.
Nice To Haves
- Knowledge of Power BI is a plus.
Responsibilities
- Conduct business reviews with assigned distribution partners to assess service performance and identify improvement opportunities.
- Communicate account-specific business needs, forecasts, data requirements, and reporting expectations.
- Serve as an escalation point for the Distributor Support Service Team and resolve service-related issues.
- Monitor distributor key performance indicators (KPIs), including on-time performance, nonconformance reports (NCRs), and time to resolution.
- Review and approve accessorial fees, related billing, service-level agreement (SLA) exceptions, and changes.
- Conduct monthly reviews of minimum order quantities (MOQs) and dry runs by account.
- Develop and implement sustainable service strategies and processes across distribution partners.
- Review new account contracts and agreements and provide recommendations.
- Track redistribution agreement (RDA)-related services by free on board (FOB) terms and monitor volume trends by FOB, distributor, and customer.
- Review nonconformance reports (NCRs) and manage corrective actions across distributor, account management, and third-party logistics (3PL) networks.
- Review quarterly service fee adjustments and collaborate with Account Managers on cost-to-serve.
- Collaborate cross-functionally to improve service, resolve issues, and support customer needs.
- Conduct distributor site visits to evaluate operations and strengthen partnerships.
- Support telemetry initiatives and other projects as assigned.
Benefits
- Medical, dental, and vision coverage with wellness benefits
- Company-matching 401(k) plan
- Company-paid life insurance and accidental death & dismemberment benefits
- Company-paid identity theft insurance
- Company-paid disability
- Flexible spending and health savings accounts
- Company-paid employee assistance program
- Paid time off and paid holidays
- Voluntary life insurance
- Legal benefits
- Critical illness insurance
- Accident insurance
- Hospital indemnity insurance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
