National Director, Operations

BGIS • Toronto, ON

32d • Hybrid

About The Position

For the assigned account, the National Director, Operations is accountable for operations management and meeting service delivery obligations, meeting all internal and external requirements, achieving budget and client satisfaction.  In addition, this role is also responsible for developing and recommending plans including but not limited to business expansion plans for the facility management services business to the General Manager and people leadership.  At this position level, direct reports may include the Regional Director position level.

Requirements

• Community college diploma preferably in business administration
• More than 10 years of facility management work experience
• Account management abilities
• Exceptional facility operations management abilities
• Exceptionally-skilled at client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management level
• Exceptionally-skilled at managing service delivery and meeting service delivery obligations
• Highly-skilled at managing budgets
• Fully-developed communication, influence, persuasion and negotiation skills
• High degree of client service orientation and sense of urgency
• Highly-skilled at leading and engaging a team of individuals
• Skilled at vendor management
• Skilled at emergency preparedness and business continuity planning and execution
• Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
• Expert level knowledge of health and safety requirements. Possesses a high degree of safety mindset
• Maintains current knowledge of and highly skilled at implementing facility management services best practices
• Expert level knowledge of current building standards and requirements
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client

Nice To Haves

• One or more of the following, an asset – CFM, CPM, FMA, RPA

Responsibilities

• Account Management
• Client Relationship Management
• Profitability
• Budget Development & Management
• Portfolio Management
• Service Delivery Management
• Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
• Health, Safety, Environment & Security
• Regulatory Compliance
• Project Management
• Procurement
• People Leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree