National Director of Admissions and Intake

Liberty Behavioral & Community Services•Los Angeles, CA

17h•Hybrid

About The Position

The National Director of Admissions and Intake provides strategic leadership and oversight of all intakes, admissions, and referral management functions across the organization. This role ensures timely, compliant, and client-centered access to services while optimizing workflows, improving conversion rates, and maintaining high-quality standards across all regions and programs. The Director partners with clinical, operations, and external stakeholders to streamline access to care, enhance the client experience, and support organizational growth.

Requirements

Bachelor’s degree in healthcare administration, Social Work, Psychology, or related field
5–8+ years of experience in intake, admissions, or healthcare operations
3–5+ years in a leadership role
Experience in behavioral health, IDD, or healthcare services
Strong knowledge of regulatory and compliance requirements

Nice To Haves

Master’s degree (MBA, MHA, MSW, or related)
Experience managing multi-site or national programs
Familiarity with EHR systems (e.g., Credible, Epic, etc.)
PMP, Lean, or Six Sigma experience

Responsibilities

Develop and execute a national intake and admissions strategy aligned with organizational goals
Standardize intake processes across all sites and programs
Establish KPIs (referral-to-admission rate, intake cycle time, no-show rates, etc.)
Lead continuous quality improvement initiatives
Oversee all referral, intake, eligibility, and admissions processes
Ensure timely response to referrals and efficient client onboarding
Manage capacity tracking and placement coordination
Implement standardized workflows and documentation practices
Ensure compliance with: State and federal regulations Licensing and accreditation standards HIPAA and confidentiality requirements
Monitor audits and maintain documentation integrity
Develop and enforce intake policies and procedures
Supervise and support regional intake managers and teams
Provide coaching, training, and performance management
Build a high-performing, client-centered intake culture
Develop staffing models to meet demand
Analyze intake and admissions data to: Identify trends and gaps Improve conversion rates Reduce wait times
Create and present regular performance reports to leadership
Utilize dashboards and reporting tools
Oversee intake-related systems (EHR, CRM, referral platforms)
Partner with IT to optimize workflows and automation
Ensure accurate and timely data entry and reporting
Build relationships with: Schools Regional centers Hospitals Community partners
Ensure strong referral pipelines and communication
Support outreach and growth initiatives
Ensure a welcoming, efficient, and trauma-informed intake process
Reduce barriers to access
Address client and family concerns promptly