National Client Advisor

RBC•Vancouver, BC

6d•Hybrid

About The Position

RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong. We’re currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that’s you, we can’t wait to connect. This role will work 4 days in the office and 1 day remotely.

Requirements

Passion for the tech sector: you want to play a role in Canada’s innovation economy.
Excitement for trying new things: RBCx is building an end-to-end platform complete with capital and non-capital solutions to help our clients thrive. We will forever be building, launching new products, and expanding our capabilities, and being able to embrace a constant state of improvement and innovation will be paramount.
Technical capability: you are comfortable with RBC internal systems, navigating phone systems, email queues, client request and service systems to get the job done
High level of empathy for the founders and startups we work with, and for the ever-changing unknown: a tech company needs can change often – and we need you to be comfortable with throwing plans out the window and going back to the drawing board when needed.
Some banking or financial experience: ideally 1-2 years in commercial or business banking, or at a VC fund / tech ecosystem partner, or in a similar service role for business or commercial clients
Client-first service-mindedness to ensure clients are well looked after and that their RBCx experience is remarkable
Ability to work on a PST schedule

Nice To Haves

You may have been in the trenches before experience as an entrepreneur, launching a business, working in a start-up, or advising/mentoring and working with early stage tech startups at an accelerator, incubator, or innovation hub, and/or previously working at a venture capital fund
You may have academic exposure through a post-secondary diploma/degree in commerce or business administration, or related degree and/or related experience.
This isn’t your first time in a client service, advice center and/or client relationship management role.

Responsibilities

Be the hub for connecting clients with the right people, information, and processes
Respond quickly and accurately to client requests by phone and email, following up with superior client service
Provide financial solutions, strategic advice, and initiate introductions to internal and external partners to help our clients
Apply a continuous improvement approach to delivering client service, seeking efficiencies
Create meaningful touchpoints and interactions with clients and prospective clients, ensuring their needs are always prioritized – whether they’re a startup, scale up, entrepreneur or venture capitalist.