National Certified Medical Assistant
About The Position
Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives. We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible. We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.
Requirements
- Active National Medical Assistant Certification required
- Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
- Strong analytical ability.
- Comfortable asking for support, help, and guidance as needed.
Nice To Haves
- One or more years of healthcare experience and knowledge of medical terminology is preferred.
- Experience in substance use disorder treatment and/or behavioral health care is a plus.
Responsibilities
- Communicating and providing support to members over chat, email, and phone using exceptional customer service.
- Relaying member needs to providers.
- Corresponding with pharmacies and completing prior authorizations to resolve prescription issues.
- Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
- Learning and maintaining knowledge of our EHR, product, and communication platforms.
- Maintaining a dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment.
- Being fully available and focused during scheduled work hours, with the flexibility to join video meetings (camera on) as needed, without competing commitments.
- Consistently demonstrating empathy, compassion, and professionalism in all interactions—with members, colleagues, and leadership—across all forms of communication and through professional personal presentation.
- Adhering to schedule start and end times
Benefits
- Fully remote work
- 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
- 11 paid holidays
- Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
- 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
- 401k + 4% matching
- Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)
- Health Savings Accounts (HSA)
- Employee assistance program, complete with financial coaching and counseling sessions
- Professional development allowance for Providers and Behavioral Health team
- Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally
- Vibrant, democratized culture with clubs and multiple ERG groups
- Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
