National Business Support Specialist - Grand Rapids, MI

KEYENCE•Kentwood, MI

5d•Onsite

About The Position

Join KEYENCE as a National Business Support Specialist in Grand Rapids, MI. This service-oriented position supports both sales and administrative functions, helping to drive business success and enhance customer experience. You’ll coordinate events, manage internal systems, and serve as a key liaison between our teams and clients.

Requirements

Bachelor’s degree required.
Strong organizational and time management skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office (Excel, Word, Outlook).
High attention to detail and accuracy.
Ability to lift up to 30 lbs and manage office deliveries.
Willingness to travel monthly (1–2 overnight stays).

Nice To Haves

Previous experience in customer service or sales support preferred.

Responsibilities

Drive sales culture and support office development to create new business opportunities.
Maintain a positive and productive office environment.
Participate in and present during office meetings.
Manage inbound customer calls and emails related to technical support.
Coordinate and facilitate internal and external training events at customer sites.
Organize office events, including the annual holiday party.
Travel monthly to other Keyence offices (1–2 overnight stays) to support national initiatives.
Research and share relevant local company news to support sales efforts.
Maintain and update internal systems with customer and company data.
Process internal customer requests efficiently and accurately.