National Accounts Technical FER

Panasonic • Nashville, TN

7d

About The Position

Technical Field Equipment Rep is responsible for principal equipment management. This individual will utilize both internal and external processes to verify equipment quality in the field and take necessary actions to remedy all equipment deficiencies to obtain high customer satisfaction. This person will be responsible for multiple concurrent projects and work with various departments and external organizations to meet project objectives and deadlines. The position will report to the NA National Account FER Technical Lead.

Requirements

• Bachelor’s Degree with 8 years of relevant experience OR high school diploma and 12 years of relevant experience.
• Refrigeration and electrical technical skills
• Experience working with national accounts preferred
• Clearly demonstrated ability to lead, facilitate, organize, and motivate multiple people toward an identified goal.
• A demonstrated ability to identify and champion projects through to completion
• Excellent interpersonal and persuasion skills, both verbal and written required
• Experience with team processes and facilitation
• Ability to train and mentor others

Responsibilities

• Point of contact for technical troubleshooting for National Account Field Equipment team (FER).
• Work with the NA National Accounts FER Technical Lead and National Account sales team on targeted strategic initiatives to improve our technical support.
• Assist NA National Accounts FER Technical Lead and FER Leads with field campaigns.
• Participate on National Account update meetings and quality resolution meetings.
• Communicate systemic quality issues to the NA National Accounts FER Technical Lead and FER organization.
• Align with NA National Accounts FER Technical Lead and FER Leads to drive cost avoidance initiatives.
• Assist with communication plan for the FER group to utilize.
• Assist FER leadership with developing installation training sessions.
• Organize VOCs with the quality team.
• Recommend additional product design improvements focused on reducing the opportunity for contractor error.
• Work with cross functional teams and FER Technical Lead on continuous improvement projects involving large scale rollouts.
• Assist Krack sales group with their field support needs. Field report entry, order parts, coordination of contractors, communication with FER Leads.

Benefits

• Medical, dental, vision, prescription plans
• Health Savings Account and Flexible Spending Account options
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance
• 401(k) plan with company matching contributions and immediate vesting
• Paid time off, stewardship and parental leave
• Tuition reimbursement for job-related courses after six months of service
• EAP, virtual health management, chronic condition, and tobacco cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level