National Accounts Audit Specialist

DuraServ Corp • Coppell, TX

7h • Onsite

About The Position

As a National Accounts Audit Specialist, you will conduct detailed audits to ensure the accuracy and completeness of all work orders before billing. Your role is crucial for verifying that work aligns with the Customer Service Level Agreement (SLA), thereby maintaining the integrity of all billing and payment processes.

Requirements

• Exceptional attention to detail and the ability to ensure accuracy in audit processes.
• Self-motivated with the ability to work independently.
• Strategic thinker with the knowledge and ability to foresee potential outcomes.
• Skill in delivering responsive, high-quality customer service.
• Ability to identify and resolve problems.
• Advanced proficiency (knowledge) with Microsoft Office 365.
• High School diploma or equivalent is required.
• Combining experience in audit and billing practices of 3 or more years with education is desirable.

Nice To Haves

• Associate or bachelor’s degree, preferred.
• Previous experience with audit processes, billing requirements and Service Level Agreements (SLAs) is a plus.

Responsibilities

• Conduct and prioritize audits of completed work orders to ensure all documentation, invoices, and service records adhere to company standards and customer billing requirements.
• Uphold a high standard of quality by verifying that all audited work orders are error-free and meet or exceed customer expectations.
• Identify, document, and escalate any discrepancies or issues discovered during the audit process to the National Accounts Audit Manager for resolution.
• Contribute to the generation of performance reports and metrics, providing insights into audit outcomes and areas that can be improved.
• Collaborate with managers and cross-functional teams to identify and implement enhancements to the audit and billing processes.
• Maintain professional and effective communication with national account customers to address billing inquiries and provide clarification on billing practices.
• Ensure the billing process stays on schedule by promptly prioritizing and performing audits once work orders are completed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees