About The Position
As a National Accounts Senior Specialist, your organizational abilities and strong communication skills are put to work. From coordinating with marketing to researching the ‘next big client’, you are a key asset in growing the ECS brand on a regional and national level. Discovering that new “trend” is something you thrive on to ensure that we stay relevant and up-to-date. Your strong writing, editing and grammar skills are talents that you’re proud of. You love to take initiative and be an active part of growing the ECS footprint. You have a “can do” attitude and are ready to take on any project thrown your way – and that’s why you’ll have all the opportunity for career growth within our company you want.
Requirements
- BS in Business Administration, Marketing, Communications, or related field preferred
- 7+ years of related experience
Responsibilities
- May supervise 1 - 2 National Account Specialists within the program team
- Partner with other National Account Specialists and office-level administrative employees to support National Accounts
- Takes care of day-to-day activities servicing clients, coordinating new and existing regional and/or national accounts with focus on client satisfaction, revenue optimization, and account growth
- Interacts with clients on a regular basis, providing support, product updates, and reporting
- Ensures consistency and accuracy of customer account deliverables
- Schedules client meetings and teleconferences and may help prepare materials for them
- May be called upon to assist with organizing client events and other duties as assigned
- Keeps current with knowledge and trends of clients' industries and creates and sustains strong relationships within these industries
- Assists with contract support and accounts collections
- Identifies business initiatives and improvements
- Produce and proofread statements of qualifications and proposals
- Supports the project team by writing, coordinating, designing, and developing proposals and presentations for both prime and teaming opportunities
- Coordinates and communicates with clients during the pre-project/proposal phase with a focus on generating business
- Compiles and provides information in the client database and maintains accurate and complete customer account information
- Assists with maintaining and updating the client database for regional and national accounts to develop leads and target marketing
- Maintains and tracks an active list of all projects being executed for specified national clients
- Be involved with multiple tasks including tracking data, direct email marketing, and gathering of market data
- Conducts market research to keep up with changing demographic and other relevant issues to assist with evaluating marketing and communication activities and to monitor emerging issues
- Coordinates with the marketing team to maintain or create marketing materials for national client pursuits Examples could include project sheets, resumes, project lists, and related collateral for national and regional clients
- Assists with marketing/business development plans and budgets specific to national accounts
- Maintains consistent interaction with multiple offices including principals, directors, managers, and others to effectively support the marketing strategy for the growth of national accounts
- Assists Account Managers and Executives in maintaining and nurturing client relationships, managing customer accounts, and achieving sales objectives
- Assists with the organizational management of the national account program, including tracking, and reporting, of accounts on a quarterly basis with the account managers and account program director
- Works with Account Managers and Executives in determining new business opportunities with potential customers
- Provides research, data consolidation, and recommendation development used to create internal reports, process documents, and/or industry trend reporting
- Creates work plans and meets project deadlines
- May require occasional out-of-office visits to other ECS facilities throughout the region
- Provides administrative support when necessary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
