National Account Service Project Coordinator

CMS•Bellevue, WA

6d•$60,000 - $75,000

About The Position

Custom Mechanical Solutions delivers energy-efficient HVAC systems across the Pacific Northwest, with deep expertise in healthcare, education, data centers, and retrofit projects. We work with top manufacturers to meet performance and sustainability goals—always focused on quality, care, and progress. If you're ready to grow your career, we’re glad you found us. At CMS, you’ll join a team that supports your development and gives you space to make an impact. We review every application carefully and appreciate your interest in growing your career with our team. The Opportunity The National Account Service Project Manager at CMS will assist in managing warranty and service-related projects for national accounts. You will support the execution of service projects, coordinate with various teams, and help ensure that warranty claims and service requests are processed and resolved promptly and effectively. This is an excellent opportunity for individuals looking to gain experience in both project management and customer service within a national account environment. This role reports directly to the National Accounts Director of Operations.

Requirements

Three to Five years project coordination experience in high volume, fast paced and high-pressure work environment.
HVAC and/or construction related experience a plus.
Willingness and desire for learning, personal development, and growth.
Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, ipad)
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.
While performing the duties of this job, the employee is regularly required to operate a computer keyboard and to reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

HVAC and/or construction related experience a plus.

Responsibilities

Assist in planning, execution, and management of warranty and service projects for national accounts.
Ensure that all service-related projects are delivered on time and meet client expectations.
Serve as key point of contact for national accounts, helping to coordinate service request and warranty claims.
Communicate project timelines, status updates, and service progress to clients regularly.
Assist in managing warranty claims by ensuring documentation is accurate and complete.
Track and follow up on warranty service requests to ensure timely resolution.
Work with internal teams to coordinate and resolve service-related issues.
Support the efficient handling of warranty and service claims by communicating with vendors and partners.
Maintain accurate records of warranty claims, service requests, and project deliverables.
Help prepare regular reports on performance, client satisfaction and resolutions.
Assist in identifying issues with warranty or service projects and contribute to problem-solving efforts.
Ensure issues are resolved promptly and escalate when necessary.
Ensure all warranty service projects are completed in accordance with quality standards and customer expectations.
Assist in reviewing completed work to ensure compliance with service agreements and warranty terms.
Provide administrative support to senior project managers, including preparing reports, managing timelines, and handling communications with clients, vendors and stakeholders.