Mass Retail National Account Manager

FXI•Radnor, PA

12d•Remote

About The Position

We’re seeking a Strategic Retail National Account Manager to lead and grow relationships with some of the most influential retailers in the world. This is a high-impact, strategic role that blends business leadership, customer partnership, and category innovation. You’ll own a portfolio of national accounts, drive the retail strategy, and collaborate cross-functionally with Product Development, Marketing, Finance, and Supply Chain to deliver meaningful growth and margin expansion. You’ll operate as a business owner — analyzing performance, influencing assortments, and shaping go-to-market execution that wins on the shelf and online. This is a role for a driven, strategic leader and relationship builder who thrives in a fast-paced, growth-oriented environment and wants to make a visible mark on the business.

Requirements

Bachelor’s degree required, advanced degree a plus.
5–10 years of retail merchandising, sales or account management experience in consumer products — ideally in large household goods, home comfort, or related manufacturing sectors.
Proven success managing big box or national retail accounts, both in-store and online.
Strong financial and analytical acumen; comfortable building business cases and negotiating to win-win outcomes.
Excellent relationship management and communication skills — able to influence across internal and external stakeholders.
Self-starter with strong organizational skills and the ability to thrive in a remote, autonomous environment.
Skilled in Microsoft Office and business analytics tools.
Willingness to travel 20% to build relationships and drive results.

Responsibilities

Own and grow national retail account relationships — delivering on revenue, profit, and market share goals.
Build annual and multi-year growth strategies aligned with FXI’s strategic priorities.
Lead customer line reviews, pricing, and promotional strategy to deliver both customer and company success.
Serve as the primary advocate for your accounts — proactively assessing needs, identifying opportunities, and providing insights that drive category growth.
Partner cross-functionally with R&D, Marketing, Supply Chain, and Finance to execute programs with excellence.
Track and analyze performance metrics (POS, margin, and profitability) to inform decision-making.
Stay ahead of competitive trends and category shifts; translate insights into actionable strategies.
Represent FXI with professionalism and confidence, strengthening relationships at every level of the customer organization.
Contribute to FXI’s innovation pipeline by sharing consumer, retailer, and market insights.
Maintain rigorous account documentation and reporting to support internal alignment and planning.