National Account Manager - Traditional Retail

Delta Faucet Company of Tennessee • Indianapolis, IN

8d • Remote

About The Position

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your Role at Delta Faucet: Delta Faucet Company has an exciting opportunity for a National Account Manager to join our Omnichannel Retail Sales team! Do you enjoy working in a fast-paced, highly analytical account management position with a leading customers and distributors? The National Account Manager of Traditional Hardware leads the traditional hardware accounts including Ace Hardware, Do It Best, Orgill and others and cross-functional teams to drive customer advocacy and sales growth for both the Delta brands. This is accomplished by aligning and motivating agency rep groups to drive a cohesive omni-channel strategy, managing programs, policies and procedures, and analyzing data to identify sales trends, sales drivers, and build plans to develop countermeasures where gaps exist. In addition, this role will collaborate with Finance, Customer Solutions, Customer Data, Operations, Product Marketing, and Omnichannel Retail Marketing counterparts.

Requirements

• BS in a Business or Marketing related field and 5+ years of related experience
• Account Management with proficiency with retail brick & mortar and retail agency model
• Leader who can communicate and carry-out strategies
• Strong Financial Competence
• Strong interpersonal skills, compelling sales presentation skills and closing skills required
• Ability to analyze and quickly interpret data from various sources.
• Capacity to optimally form relationships, informally influence, and concisely communicate sophisticated topics at all levels of the organization
• Exceptional sales presentation skills
• Exceptional customer relationship and advocacy skills
• Strategic professional with a talent for foreseeing issues and proactively crafting strategies for business success
• Highly motivated and able to resourcefully solve problems while ensuring decision making and engagement occurs at the right levels within the organization.
• Thrives in a fast pace and dynamic environment
• Strong organizational skills with meticulous attention to detail
• Travel is required 40-45% travel depending on location of residency

Responsibilities

• Relationship Leader
• Strong customer relationship with the category and .com merchants with co-op hardware/2-step distributors in the retail channel
• Lead customer-facing meetings to drive engagement and accountability
• Manage and influence the retail agency relationships to achieve goals
• Internal cross-functional relationships to influence and get results for the customer
• Partner across the internal counterparts to build and align strategies and tactics for both the Delta brands
• Customer Strategy Leader
• Design, implement and evolve the customer strategy that drives profitable growth
• Negotiate customer program by using data to aim for profitable growth
• Develop and maintain an annual playbook to drive omnichannel growth for Delta Faucet Company focusing on both the warehouse assortment, drop-ship assortment and .com where applicable
• Development, implementation and accountability of the strategic plan for agencies’ execution
• Implement root cause analysis and deploy counter measures where critical
• Growth Lever Execution
• Lead deployment of key growth levers including promotional planning and implementation, trade show strategy including show deals, performance metrics, and trends paired with inventory and marketing alignment activities to carry out with excellence
• Align and implement sales goals and priorities with key internal and external decision makers
• Understand the needs and empower the Retail Agency partners to achieve strategic goals
• Track targets and implement course correcting tactics when needed
• Operations Excellence
• Optimize operational execution working with cross functional counterparts in demand planning, supply chain and customer solutions
• Accountable for operational controls, including annual financial forecast, forecasting, budgeting, and supply chain coordination for both the Delta assortments

Benefits

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees