National Account Manager - Porcelain

Caesarstone•Charlotte, NC

1d•$115,000 - $140,000•Onsite

About The Position

The Caesarstone Porcelain Field Manager serves as an in-the-field evangelist for their product category. This individual acts as product advocate, fabricator trainer, A&D technical subject matter expert, works with trade groups, and offers support to sales. With market specific knowledge, the field manager travels throughout a large territory, acting as a corporate liaison to sales. Knowledge of both porcelain countertops and floor / wall tile is a must. This individual must know how to seek out new customers, creating a warm hand-off to sales, as well as evaluate existing distribution and work to either build up their capabilities or augment sales with additional solutions. In addition, this individual may be called on to assess claims and provide training when needed. This job requires up to 60% travel time to perform the tasks as outlined below.

Requirements

Bachelor’s degree in business, Construction Management, Architecture/Design, or related field preferred; equivalent industry experience accepted.
5–7 years of experience in the surfacing industry, ideally with porcelain slabs, large-format gauged porcelain panels (GPTP), tile installation, or related flooring/wall systems.
Proven experience in a field, technical support, product training, or sales enablement role within building materials.
Demonstrated knowledge of fabrication processes, installation requirements, and project lifecycle within both residential and commercial environments.
Advanced understanding of porcelain manufacturing, properties, fabrication techniques, installation methods, and industry standards.
Ability to read and interpret architectural drawings, specs, and technical documentation.
Skilled in identifying fabrication or installation issues and supporting claims assessments.
Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite.
Valid driver’s license with an acceptable driving record.
Ability to lift and transport samples/displays (up to 40 lbs.)
Ability to travel up to 60% across the assigned territory, including overnight travel.
Deep technical knowledge of porcelain, installation methods, and fabrication best practices; ability to translate complex information into practical guidance.
Builds strong relationships with fabricators, installers, A&D firms, trade partners, and internal teams; serves as a trusted advisor and product evangelist.
Identifies opportunities, uncovers new customer segments, and supports closing large projects with technical credibility and consultative expertise.
Comfortable delivering CEUs, hands-on demonstrations, and technical workshops for varied audiences across skill levels.
Understands market dynamics, competitive landscape, and distribution models; capable of recommending strategic shifts based on field insights.
Exceptional verbal, written, and presentation abilities; confident presenting to installers, sales teams, A&D firms, and senior leaders.
Uses sound judgment when assessing claims, evaluating installations, or advising on corrective actions; able to diagnose root causes effectively.
Works closely with Sales, Marketing, Sales Enablement, and Product teams to drive alignment, share insights, and optimize product success.
Thrives in a fast-paced, field-based environment with shifting priorities; highly organized and able to manage travel, scheduling, and customer needs with minimal oversight.

Nice To Haves

Experience interacting with trade groups (ISFA, TCNA, TCAA, NTCA) strongly preferred.
Prior experience providing CEUs or technical training sessions to A&D, fabricators, installers, or trade partners is an asset.

Responsibilities

Assist sales in closing large contract / builder / multi-family deals by offering technical know-how and support
Work directly with key larger flooring installers to build relationships and brand awareness
Data-mine resources for specs to steal and actively pursue deals in key markets
Seek out new sales opportunities such as pool developers and outdoor kitchen designers (areas beyond BDM / A&D responsibilities) to grow sales
Seek out national partnerships with grill companies, furniture companies, or retailers to place porcelain as part of a corporate program
Travel with displays / samples to ensure any client has up to date samples and catalogs
Log into sales force to see placement opportunities; work with BDM and align on sample and display placement
Promote porcelain related campaigns in the field via active evangelism
Actively promote and evangelize large format gauged porcelain panels and slabs across all channels
Work with Sales Enablement to update any modules and actively train new hires on porcelain
Be able to provide CEUs on porcelain as needed
Develop relationships with tile installation community
Educate fabricators and tile installers on the CS porcelain line and proper installation techniques
Accompany sales on technical oriented calls across all channels
Represent CS with all pertinent trade groups such as ISFA, TCNA, TCAA, and NTCA
Develop a tile installer network program to ensure quality installation and fair pricing
Gather competitive intel from the field including pricing, promotions, new launches
Ongoing assessment with input from RSMs existing distribution framework and make recommendations for any needed adjustments