National Account Executive (Call Center)

AMERICAN HERITAGE LENDING LLC•Troy, MI

47d•$0 - $24•Onsite

About The Position

As a National Account Executive (Non-QM Wholesaler) in our call center, you will play a vital role in expanding our client base by reaching out to prospective mortgage brokers via phone calls, text messages, and emails. Your primary responsibility will be to establish and nurture relationships with potential clients, effectively communicating the value proposition of our services, and ultimately driving sales growth. This role requires a proactive and results-driven individual who excels in a fast-paced office environment. Compensation includes a base and commission for personal production.

Requirements

Minimum of 1+ years' experience in wholesale mortgage lending sales, preferably in a call center environment
Excellent communication skills, both verbal and written, with a persuasive and engaging demeanor.
Strong negotiation and interpersonal skills, with the ability to build rapport quickly.
Self-motivated and target-driven, with a demonstrated track record of meeting or exceeding sales goals.
Ability to multitask and prioritize tasks effectively in a dynamic work environment.
Experience with being resilient including overcoming objections, navigating rejections, maintaining motivation
Basic knowledge Non-QM; Bridge, DSCR-Business Purpose, Fix/Flip
Strong level of proficiency in Microsoft Office- Word, Excel & PowerPoint programs
Proficient with Encompass/LON
Frequently required to sit, stand, kneel, stoop, or squat
Use hands or fingers to handle or feel objects, tools, or controls
Reach with hands and arms
Talk or hear
Specific vision ability includes close vision, distance vision, color vision, depth perception and the ability to adjust focus
Ability to analyze situations logically to identify causes and draw solid conclusions
Ability to anticipate the consequences of a situation
Ability to modify one’s own behavior to meet expectations of others
Ability to sustain one’s own emotions from interfering with responding effectively to internal and external customer’s needs
Displays honesty and trustworthiness; has a sense of personal accountability; maintains a moral conviction to do the right thing

Nice To Haves

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. This is a sedentary job allowing you to stand as needed.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Conduct outbound calls, text messages, and emails to engage with prospective mortgage brokers.
Identify and qualify leads through effective communication and active listening.
Deliver compelling sales pitches tailored to the needs and preferences of potential clients.
Build and maintain strong relationships with clients to foster trust and loyalty.
Provide accurate and timely information about our products, services, and promotions.
Collaborate with the sales team to develop strategies for lead generation and conversion.
Achieve and exceed monthly sales targets and KPIs.
Maintain detailed records of interactions and transactions using CRM software.
Stay updated on industry trends, market conditions, and competitor activities.