National Account Credit Operations Specialist

MSC Industrial Direct Co., Inc.•Davidson, NC

45d•$19 - $30•Hybrid

About The Position

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. BRIEF POSITION SUMMARY: Responsible for analyzing, reporting and reconciliation of national accounts primarily concentrated in MRO. Work closely with on shore and off shore third party billing portals and A/P teams, consignment, vending, EDI, ERS and multiple billing methods. Root cause analysis and resolution of accounts within the portfolio required as well as the presentation of findings to management and customers as needed

Requirements

High School diploma or equivalent is required; college degree preferred.
Minimum of three years of commercial credit, collections or A/R experience required. A college degree in a Business-related field may be a substitute for the experience requirement.
Excellent oral and written communication skills are required.
Knowledge of SAP preferred and intermediate PC skills in Excel and Word required.
Excellent problem solving skills
Familiarity with consignment, vending, EDI, ERS and related reporting preferred.
A valid driver's license and the ability to travel up to 5% of the time may be required.

Responsibilities

Reconciles and manages National Accounts by identifying root causes impacting order to payment process.
Thorough data analysis to determine process owners and coordinate communication necessary to create awareness. Develop, communicate and implement a plan of action.
Coordinate and lead required conference calls by providing a detailed description of the issue as well as the aging impact to the accounts.
Create and provide guidance on action items from calls/meetings and follow up as necessary to bring to completion.
Develop action plans and strategies and provide updates to management as requested.
Prepare summaries of key issues and present regularly to credit and sales management.
Gain a thorough understanding of the consignment, vending and VMI order process.
Facilitates calls to accounts, sets up meetings with customers and the National Account Mgr., suggests new processes to effect the reconciliation of past due receivables for assigned portfolio.
Reconciles all charge backs and coordinates reconciliation projects with the National Account Managers. Prepare documentation for A/R for accurate payment application
Prepare write off detail for both bad debt and sales adjustments with detailed explanation.
Research misapplied payments, short paid invoices, duplicated credits, freight issues, and sales tax adjustments to determine root cause solutions.
Analyze EDI transactions and ERS payments in detail.
Develop a working relationship with National Account Managers, Outside Sales Associates, Branch Supervisors and National Account Coordinators to coordinate credit and reconciliation activities.
Responsible for customer visits and presentations to reconcile accounts and gain an understanding of internal processes.
Provides summary reports on customer account status/projects as needed.
Participates with teams that are working on customer billing, accounts receivable and platform issues.
Respond to internal and external audit requests.
Outline and detail various consignment options and provide consignment reports as necessary. Propose alternate billing methods for compliance with customer requests and MSC capabilities
Perform the necessary tasks associated with third party billing platforms including but not limited to account establishment, invoice submission, payment tracking and reporting.
Participate and/or present large account issues to senior management as needed.
Have detailed knowledge of the EDI and understand the process from beginning to end. Identify areas of weakness and opportunities for improvement.
Full understanding of DSO and the effect on aging and customer trends. Provide/recommend solutions to improve DSO.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participation in special projects and performs additional duties as required.

Benefits

Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future.
We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness.
You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

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