Account Operations Specialist

Adaptive Biotechnologies • Seattle, WA

3d • Remote

About The Position

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter. Discover your story with Adaptive. Position Overview As an Account Operations Specialist, you will be supporting the company’s clinical product clonoSEQ. In this customer support role, you will partner with Adaptive Biotechnologies Account Operations Leads, Clinical Services and Field Based Teams to ensure our clinicians and their patients have an exceptional experience.

Requirements

• Bachelor’s degree + 2 years of related experience
• Strong customer and patient focus with a clear understanding of HIPAA requirements.
• Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills.
• Effective project collaborator able to work autonomously to advance the team toward agreed-upon goals.
• Strong interpersonal and organizational skills with excellent listening, oral and written communication skills.

Nice To Haves

• 1-2 years prior Client Services or Customer Training/Support experience is strongly preferred.
• Proactive approach to work; strong personal drive and desire for feedback.

Responsibilities

• Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams
• Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR
• Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution.
• Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements.
• Ensure accurate and timely reporting of information related to new prospects.
• Serve as customer liaison for priority internal initiatives requiring customer engagement.
• Educate customers on new support offerings to maximize brand performance.
• Manage clonoSEQ collection kit inventory in your two regions
• Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team.
• Serve as a point of customer escalation engagement
• Contribute to a culture of success and ongoing business and goal achievement.
• Support patient pull through efforts with timely customer follow-up and reporting
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees