Account Operations Specialist II (Manheim)

Cox Communications • Hamilton, OH

12d • $20 - $29 • Onsite

About The Position

Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders. Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses. Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs. Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally. Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines. Proficiency with computer software including Microsoft Office applications and other internal business platforms. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field
• Safe drivers needed; valid driver’s license required
• Proficiency with computer software including Microsoft Office applications and other internal business platforms

Nice To Haves

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred
• Ability to operate vehicles with standard and automatic transmission is preferred

Responsibilities

• Resolving client issues for accounts ranging from simple to more complex
• Collaborating with auction teams and various stakeholders
• Providing customer service by addressing inquiries and concerns related to vehicle condition and/or discrepancies
• Fostering positive relationships with internal and external stakeholders
• Coordinating sale vehicle run processes
• Maintaining direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services
• Building positive relationships with assigned clients
• Examining vehicles in the sales lineup to ensure standards and quality
• Completing estimates for reconditioning services to improve vehicle value
• Coordinating and approving reconditioning services
• Conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Educating and acting as liaison for clients on auction processes
• Recommending and or upselling Manheim/CAI products and services based on client needs
• Demonstrating effective prioritization skills and professionalism in client relationships
• Assisting in resolving client issues promptly and professionally
• Maintaining strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines
• Maintaining proficiency with computer software including Microsoft Office applications and other internal business platforms
• Visibly demonstrating safety commitment by following all safety and health procedures and modeling the behaviors related to such
• Actively participating in support of all safety activities aligned with Safety Excellence
• Performing any other duties assigned

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees