Named Account Executive, Higher Education

Salesforce•Washington, DC

2d•$123,200 - $208,300•Remote

About The Position

Salesforce is seeking a Named Account Executive specializing in selling into Higher Education customers. This role is critical in establishing and nurturing strong relationships with these organizations. The primary goal is to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission-critical objectives. The territory includes WA, OR, ID, MT. The team helps Higher Education organizations leverage Salesforce solutions to enhance their operations and better serve their constituents.

Requirements

7-10+ years of quota carrying software or technology sales and account management experience, ideally to Higher Education customers
Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.)
Highly driven individual with a focus on execution, strong sense of urgency and a belief in our mission
A mix of business curiosity combined with a technical ability to truly address customer data challenges and earn trust
Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of our customers to drive revenue
Degree or equivalent relevant experience required
Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer role)

Responsibilities

Cultivate and maintain enduring relationships with Higher Education clients
Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations
Provide regular progress updates to management regarding client accounts
Monitor and report on key performance metrics, including client retention and revenue growth
Maintain a high level of client satisfaction by consistently exceeding expectations
Work collaboratively with internal teams to devise solutions for complex challenges
Address and resolve client issues in a timely and efficient manner
Keep clients informed about new product features, updates, and enhancements relevant to their needs
Identify growth opportunities within existing accounts and work towards expanding Salesforce services
Collaborate closely with clients to formulate customized account strategies
Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery
Stay informed about industry trends, government regulations, and competitive offerings
Develop an in-depth understanding of Salesforce products and solutions
Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement
Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly