Nail Technician

Ocean House Collection•Westerly, RI

15d•Onsite

About The Position

A nail technician is responsible for guiding clients through service offerings while helping them choose the types of nail services they would benefit them the most. They perform their duties in a manner that prevents injuries to their own wrists and other parts of their body as well as the guests. Additionally, a nail technician obtains a detailed history from clients, including information about any injuries or conditions, such as diabetes.

Requirements

A current and valid state manicurist license, specifically for therapy module, as well as 4 years of experience as a nail technician is required.
Prior spa experience required; 3-5 years preferred.
Prior hotel or equivalent guest service experience preferred.
Exceptional ability to engage in friendly, clear communication with guests and colleagues.
Fluency in English both verbally and in writing
Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
Uphold the Company standards, policies, and procedures.
Prioritize and organize tasks and work area.
Ability to remain calm and resolve problems using good judgement as interpreted by the management.
Follow directions.
Work cohesively with co-workers as part of a team.
Maintain confidentiality of guest/employee information and pertinent company data
National and State license for specific therapy module in current standing, OR state reciprocity.

Responsibilities

Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.
Effectively communicate with guest to confirm services and to customize treatment as needed.
Effectively explain treatment differences and guide guests through spa journey from start to finish.
Perform treatment following spa and professional protocols, including products and timing.
Maintain a clean work area, sanitize any instruments, treatment areas and follow hotel or local policies as applicable.
Restock and replace linens, supplies and other items as needed between treatments and at end of day.
Complete required reports and paperwork as directed by supervisor.
Maintain confidentiality with all guest information.
Attend and participate in meetings and training sessions.
Achieve targeted retail, service, or enhancement sales goals.
Responsible for practicing, managing, and promoting OHM’s Mission and Values so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional attire.
Follow sustainability guidelines and practices related to Ocean House Collection’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.