NAIL TECHNICIAN SPA

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

7d•Onsite

About The Position

The Nail Technician is required to perform a variety of nail care services including Manicures, Pedicures and nail extensions.

Requirements

Nail technician must be skilled at using a wide range of nail products and tools.
Nail technician must have complete knowledge of Infectious diseases.
Nail technician must acquire current N.M. State Licenses/ or accredited training program.
2 years’ or more experience as a Nail Technician.
Excellent communication and customer skills.
Friendly and Professional demeanor.
Able and willing to work flexible schedule.
High School Diploma or General Education Diploma (GED) must have proven record of dependability of performance.
Must be able to use hand held communication devices.
Must be able to stand for several hours.

Nice To Haves

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.

Responsibilities

Perform a variety of nail care services including Manicures, Pedicures and nail extensions.
Explain and demonstrate Hospitality Behaviors and Performance Standards.
Understand where to get the information needed to complete tasks to standard.
Explain and demonstrate technical skills used to complete tasks to standard.
Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Take ownership of problems and solve them when solutions may not be available.
Explain how to request help from others when needed to complete task or goal.
Provide guests with directions or other venue information.
Act upon all comments/complaints in a prompt, professional and friendly manner.
Respond to obstacles; find new ways to reach desired end results.
In absence of guidance, act and take charge to respond to guest or internal customer needs.
Respond to change by quickly applying talent and skills in a positive way to succeed.
Support achievement of Quality Goal; “Do it right the first time.”
Act to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Make suggestions to improve performance.
Approach all activities with enthusiasm and encourage enthusiasm from others.
Choose a positive approach in all situations.
Respect individuality of others; continue to communicate in order to work together.
Speak positively about guests, other team members and our business in all situations on and off property.
Treat others with respect in all situations.
Serve others.
Identify and communicate needs of guests and others.
Take quick action to serve others in a way that meets/exceeds their needs.
Identify ways to improve individual or team’s service to others.
Provide service outside job responsibilities if needed to help resort succeed.
Take ownership of guest problem(s) until it is solved.
Meet IMGR&C Appearance standards.
Professionally support IMGR&C reputation and image in all situations, on and off property.
Meet IMG&C policy for attendance.
Inform supervisor of future absence as far in advance as possible.
Work all Marketing Special Events and Concerts.
Provide information others need to succeed, in time for them to use it.
Share with next shift the information needed for them to succeed.
Listen to others without interruption; act on their feedback when possible.
Ask questions to better understand expectations of others.
Report all guest complaints and compliments to Supervisor or Manager.
Report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Put success of team ahead of personal success.
Help other team members succeed without being asked.
Take action to resolve conflict between individuals.
Help other departments achieve success.
Report ideas to increase team success and guest satisfaction to Supervisor or Manager.
Do whatever is necessary to help department and resort success.
Contribute ideas that support progress and success at shift, team and departmental meetings.
Clean the nail, trim, file, shape, smooth and polish the nail and apply artificial and sculpt nails.
Keep and maintain the cleanliness of the salon and his/ her stations and tools and implements.
Help maintain adequate inventory of Nail product and tools.
Ensure cliental satisfaction while operating within established guidelines and policies.
Keep on top of current Nails and styling trends, attend on-going educational classes to keep the Salon current with Nails and services maintaining to top level of fun, relaxation, and professionalism.