MyStylist Associate, Herald Square - Full Time
About The Position
The Personal Shopper is a highly engaged seller who is equipped to take care of Macy’s most valuable clients. This colleague’s number one priority is to maximize sales and build long-term, high value relationships. The Personal Shopper is a fashion authority and skilled seller, and serves as a key store resource and leader for fashion education and selling techniques. Our Personal Shoppers provide the highest level of service to clients, assisting them throughout the store with all personal, home and gifting needs. The Personal Shopper builds community and personal relationships that drive good will and volume. They are the ultimate Macy’s brand ambassador. Perform other duties as assigned.
Requirements
- A minimum of 2-5 years of selling experience in a retail environment preferred.
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities.
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Responsibilities
- Consistently provides a high-touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service.
- Services all shopping needs: personal wardrobe, family wardrobe, home needs, cosmetics and gifts. Anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest gifts.
- Teaches clients how to edit, refine and style their wardrobes.
- Effectively manages time and productivity; utilizes available technology to maximize efficiency.
- Expert in the features of the Macy’s app and teach clients how to use it; utilizes “wish list” with clients to share product likes.
- Utilizes social media to stay aware of relevant fashion trends and pop culture; encourages user generated content by creating “post-worthy” experiences.
- Provides clients with premium access to products. Utilizes all tools to secure product for the customer: search and send, special order tool, online look books; can easily sell merchandise not within their four walls.
- Proactively seeks out product knowledge and has the confidence to sell luxury product.
- Merchandise Personal Styling offices, demonstrating expert mixing of product.
- Builds a relationship based on trust with each client.
- Has strong ties to the community, particularly with local charities; establishes Macy’s as a strong supporter in the community that gives back while creating business opportunities.
- Regular, dependable attendance & punctuality.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
